About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with an iconic portfolio that includes beloved brands like Pepsi, Gatorade, Lay's, Doritos, and SodaStream. Operating in over 200 countries, PepsiCo employs more than 300,000 people passionate about creating smiles with every sip and bite. Our commitment to sustainable growth, innovation, and consumer-centric solutions drives us forward. SodaStream, a proud PepsiCo brand, revolutionizes home carbonation, empowering millions to make refreshing drinks sustainably. At PepsiCo, we foster a culture of inclusion, excellence, and bold thinking, offering unparalleled opportunities in a global powerhouse.

Role Overview

The SodaStream Global Service Support Admin role at PepsiCo in Kefar Sava, Israel, is pivotal in delivering exceptional customer experiences for French and English-speaking markets. This full-time position involves managing operational escalations, administrative tasks, and knowledge content development to support outsourced customer service teams. You'll thrive in a fast-paced, cross-functional environment, leveraging system expertise to resolve issues efficiently and enhance service quality. Ideal for detail-oriented professionals with a customer-focused mindset, this role offers exposure to global vendors and internal PepsiCo teams, contributing to SodaStream's mission of sustainable, high-quality service delivery.

Why This Role Matters

In the competitive food and beverage sector, seamless customer support is key to brand loyalty. As Global Service Support Admin, you'll directly impact customer satisfaction by handling escalations, optimizing processes, and building robust knowledge resources, all while supporting PepsiCo's innovative SodaStream ecosystem.

Key Responsibilities

This role demands precision and proactivity in a high-volume setting. Core duties include:

• Managing daily escalations from outsourced service teams, ensuring timely and accurate resolutions to maintain service SLAs.
• Performing administrative actions like refund approvals, account adjustments, and ERP-related workflows using tools like Netsuite or Oracle.
• Collaborating with internal departments such as finance, logistics, and IT to resolve complex, cross-functional service issues.
• Helping create and maintain internal knowledge base content and service documentation tailored for French and English-speaking support agents.
• Monitoring ticket trends to provide actionable insights that improve service processes and reduce recurring issues.
• Ensuring full compliance with service policies, standard operating procedures, and regulatory standards.

Qualifications & Requirements

To succeed, candidates should bring:

• 2–4 years of experience in customer support operations, service administration, or escalation handling.
• Strong working knowledge of ERP systems (e.g., Netsuite, Oracle) and service tools (e.g., Zendesk, Salesforce).
• Fluency in French with excellent communication and documentation skills; strong English proficiency preferred.
• Demonstrated ability to manage and prioritize high-volume service workflows in a fast-paced environment.

Preferred skills include experience with outsourced customer service models, global operations, knowledge management systems, and AI-driven tools like chatbots for optimizing customer interactions.

Must-Have Technical Fluency

Proficiency in CRM and ERP platforms is non-negotiable, as you'll navigate these systems daily to drive resolutions and insights.

Benefits & Perks

PepsiCo offers a premium compensation package designed for well-being and growth:

• Competitive salary estimated at $65,000–$95,000 USD annually, based on Food & Beverage sector rates in Israel with a buffer for upside potential.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Generous paid time off, parental leave, and flexible working arrangements.
• Professional development programs, including training in ERP systems and customer service best practices.
• Employee discounts on PepsiCo products, including SodaStream machines and accessories.
• Modern, collaborative workspace in Kefar Sava with access to wellness facilities and team-building events.

Career Growth

At PepsiCo, this role is a launchpad for advancement in customer operations and beyond. High performers often progress to senior admin roles, service operations management, or cross-functional leadership in global markets. With SodaStream's rapid growth under PepsiCo, you'll gain exposure to innovative technologies like AI chatbots and scalable service models. Our robust talent development includes mentorship, leadership training, and international opportunities, ensuring your career evolves with the company.

Pathways to Leadership

From handling escalations to shaping global strategies, this position builds skills transferable to roles in supply chain, product innovation, and executive service leadership.

Why Join Us

Joining PepsiCo's SodaStream team means being part of a legacy of innovation in the beverage industry. Work on cutting-edge customer service solutions that reach millions worldwide, in a supportive environment that values diversity and impact. Kefar Sava offers a vibrant, tech-forward location with excellent quality of life, proximity to Tel Aviv, and a thriving innovation hub. PepsiCo's scale provides stability, while SodaStream's entrepreneurial spirit fuels excitement. If you're passionate about customer excellence and ready to contribute to a sustainable future, this is your opportunity to shine.

Role FAQs

Is French fluency required?

Yes, fluency in French is essential due to the focus on French-speaking markets, with strong English preferred for global collaboration.

What ERP experience is needed?

Strong knowledge of systems like Netsuite or Oracle is required, along with service tools like Zendesk or Salesforce.

Is remote work possible?

This is an on-site role in Kefar Sava, Israel, to facilitate close collaboration with teams and vendors.

What salary can I expect?

Estimated $65,000–$95,000 USD yearly, competitive for Israel's Food & Beverage sector with PepsiCo's premium benefits.

How does this role support career growth?

Through hands-on experience, training, and exposure to global operations, paving the way for advancement in customer service and operations.