About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with an iconic portfolio that includes beloved brands like Pepsi, Gatorade, Lay's, and SodaStream. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and is committed to sustainable growth, innovation, and delivering consumer delight. In Australia, PepsiCo has a strong presence, driving sales of refreshing beverages and snacks through efficient supply chains and customer-focused operations. As a SodaStream Sales Order Coordinator in Knoxfield, Victoria, you'll join a dynamic team that's revolutionizing home carbonation and sparkling water solutions under the PepsiCo umbrella.

Role Overview

The SodaStream Sales Order Coordinator - FTC role at PepsiCo in Knoxfield, Victoria, is a pivotal position reporting to the Sales Order Lead. This fixed-term contract opportunity focuses on delivering exceptional customer service through timely and accurate order processing, query resolution, and stakeholder collaboration. You'll ensure seamless operations across sales, finance, distribution, and third-party logistics (3PL) partners, contributing to PepsiCo's reputation for reliability in the competitive food and beverage sector. Ideal for detail-oriented professionals with a passion for problem-solving, this role offers exposure to cutting-edge systems like EDI and Oracle while supporting SodaStream's growth in Australia.

Key Responsibilities

In this role, you'll handle a diverse set of tasks to keep orders flowing smoothly and customers satisfied. Key responsibilities include:

• Monitoring and processing incoming orders via multiple systems, including EDI, while collaborating with stakeholders to meet demands.
• Facilitating resolution of discrepancies related to data integrity, shipping, pricing, and credit holds.
• Managing out-of-stock and backorder queries to minimize disruptions.
• Assisting cross-functional teams with credit claims, marketing orders, and transfer requests, ensuring financial approvals.
• Acting as a liaison between customers, sales, finance, and distribution teams, including 3PLs.
• Preparing daily out-of-stock, stock-on-hand, and invoice reports, plus ad-hoc reporting as needed.
• Driving root cause analysis using technology to improve on-time delivery and team metrics.
• Responding promptly to consumer enquiries via phone and email, troubleshooting issues, and directing to resources.
• Ensuring KPI standards are met and identifying process improvements for efficiency.
• Performing ad-hoc duties to support departmental goals.

Qualifications & Requirements

To succeed as PepsiCo's SodaStream Sales Order Coordinator, you'll need a blend of technical skills, customer focus, and a proactive mindset. Essential qualifications include:

• Customer-oriented approach with high attention to detail.
• Can-do positive attitude and strong problem-solving & analytical skills.
• Intermediate to advanced computer skills in Excel, Word, and Outlook for reporting.
• Competency in EDI and Oracle systems.
• Excellent written and verbal communication, plus stakeholder management for internal and external partners.

Prior experience in sales order coordination, supply chain, or food & beverage sectors is advantageous. This role demands collaborative teamwork and adaptability in a fast-paced environment.

Benefits & Perks

PepsiCo values its employees and offers attractive benefits for the SodaStream Sales Order Coordinator role:

• Competitive salary estimated at AUD 65,000 - 95,000, based on market rates with a buffer for top talent.
• Fixed-term contract stability with opportunities for extension or permanent roles.
• Training and upskilling in advanced technologies like EDI and Oracle.
• Modern office in Knoxfield, Victoria, with collaborative workspaces.
• Access to PepsiCo's employee wellness programs, including health initiatives and product perks.
• Focus on work-life balance with supportive team culture.

Career Growth

At PepsiCo, this coordinator role is a launchpad for career advancement in supply chain, sales operations, or customer service management. Gain hands-on experience with global systems and cross-functional teams, building skills transferable across PepsiCo's diverse portfolio. High performers often progress to senior coordinator, order management lead, or analyst positions. PepsiCo invests in talent through leadership programs, mentorship, and internal mobility opportunities in Australia and beyond.

Why Join Us

Joining PepsiCo means being part of a purpose-driven company that's 'Performance with Purpose' – sustainable, innovative, and consumer-focused. In Knoxfield, you'll contribute to SodaStream's exciting growth in the sparkling beverage market, working with passionate teams in a vibrant location near Melbourne. Enjoy the prestige of a global giant, cutting-edge tools, and a culture that rewards initiative and collaboration. This FTC role offers immediate impact and long-term potential in Australia's thriving food & beverage industry.

Role FAQs

What is the employment type?

This is a full-time Fixed Term Contract (FTC) position.

Is prior EDI or Oracle experience required?

Competency is essential; training provided for upskilling.

What salary can I expect?

Estimated AUD 65,000 - 95,000 yearly, based on sector rates.

Where is the role located?

Knoxfield, Victoria, Australia – easily accessible from Melbourne.

How do I apply?

Submit your resume via PepsiCo careers portal – apply now!