Description

HC - Job Description:

The role requires the ability to engage directly with clients and work collaboratively within a team while demonstrating a high level of independence and ownership.

The candidate should be capable of handling L2/L3 support, with strong analytical and diagnostic skills, including the ability to perform effective Root Cause Analysis (RCA).

Additional details related to technical competencies, processes, and other requirements are outlined below.

Desired Relevant Experience:

approx. 6 Years

Technical Skills:

1. Strong knowledge of Unix OS, including command-line operations and scripting.
2. Working knowledge of Linux commands and system operations.
3. Solid understanding of SQL and database concepts.
4. Knowledge of programming languages such as Java and JavaScript.
5. Hands-on expertise with B2Bi tools (e.g., Axway B2B, Seeburger, etc.), including:
6. Trading Partner profile management and configuration
7. Process flow design and integration configurations
8. Experience with API management tools (e.g., Axway API Gateway, Apigee, MuleSoft, etc.).
9. Working knowledge of data communication protocols such as AS2, SFTP, FTP, FTPS, and HTTP/HTTPS.
10. Basic working knowledge of AWS cloud services.
11. Ability to troubleshoot, debug, and resolve API-related defects and performance issues.

Domain knowledge:

1. Strong understanding of the healthcare domain, with proven experience in documenting and testing systems to meet specific business requirements.
2. Knowledge of CSOS (Controlled Substance Ordering System).

Soft Skills/Others:

1. Strong communication skills with proven experience in direct client interaction.
2. Ability to effectively coordinate with multiple onshore and offshore teams for day-to-day operations and maintenance activities.
3. Willingness to work in a 24×7 support model, including APAC, UK, and US shifts, with rotational night shift coverage.
4. Quick learner with the ability to acquire new skills in a short timeframe.
5. Flexible, collaborative, and a strong team player.
6. Prior experience in a lead or senior role.

Process [Must Have]:

1. Experience in application/production support within a 24×7 operating model; managed services exposure is a plus.
2. Ability to handle L2/L3 support with strong analytical, diagnostic, and Root Cause Analysis (RCA) skills.
3. Hands-on experience with application patching and upgrade activities.
4. Proficiency in monitoring service interruption alerts and troubleshooting issues in line with defined SLAs.
5. Proven ability to address live production issues and resolve them within pre-defined SLAs while maintaining high productivity and quality.
6. Good understanding of ITIL concepts and experience using service management tools such as ServiceNow.

Strong task prioritization skills with the ability to effectively allocate and manage work across team members.

Total Experience Expected: 04-06 years

Qualifications

BE

Additional Information

Should be ready to work in US shift, parmanent or rotational basis as per requirement

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Company Description

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.
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