Description

Summary: The Workday Support is responsible for providing first-level technical support to internal 74Software users of Workday HCM, while maintaining a high level of employee satisfaction.

As a Workday Support, you will:

1. Respond to employee requests received via the 74Software ticketing system regarding various HCM processes (Absence tracking, recruitment, training, personal data administration, performance, etc.), in compliance with response deadlines and predefined standards.
2. Escalate complex cases that cannot be resolved at this level to the next level of support.
3. Identify needs for improvement/optimization of existing processes and related tools, report them to internal partners.
4. Contribute to the design/improvement of performance indicators for better activity and progress management.
5. Update documentation and contribute to user knowledge systems.

Total Experience Expected: 08-12 years

Qualifications

1. Technical Skills
2. Hands-on experience with Workday Core HCM, ideally in Absence Management, Recruiting, or Talent & Performance configuration, system integrations, and data management and operation.
3. WD HCM certification preferred.
4. Knowledge of Workday security model and role-based access control.
5. Ability to troubleshoot and resolve technical issues in a timely manner.
6. Deep understanding of core HCM data elements, core model maintenance and localization needs developed through experience in complex matrixed global organizations.
7. Knowledge of HR processes and policies in a global organization, and a strong ability to collect, analyze, and clarify business requirements from diverse global and local stakeholders.
8. Communication & Collaboration
9. Excellent communication skills, with the ability to liaise effectively with technical teams, HR, and business stakeholders.
10. Strong problem-solving abilities and attention to detail.
11. Experience in collaborating with vendors and external support teams.
12. Customer-focused mindset - IS support experience is a plus.
13. Fluency in English required.  Fluency in French is a plus

Additional Information

Secondary Location: Noida Campus

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Company Description

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.