Description

About the Role

We are seeking an experienced Senior SaaS Operations Engineer to join our team and lead the reliability, scalability, and performance of our cloud-based SaaS platform. This role requires deep technical expertise in cloud infrastructure, container orchestration, and DevOps practices, along with the ability to mentor team members and drive operational excellence.

Key Responsibilities

• Design, implement, and maintain highly available SaaS infrastructure on AWS

• Lead the development and optimization of CI/CD pipelines using Jenkins or GitLab CI

• Architect and manage Kubernetes clusters with expertise in CNI plugins (Calico, Cilium, or similar), cert-manager for certificate automation, and policy enforcement using Gatekeeper/OPA or Pod Security Standards

• Develop and maintain complex Helm charts for application deployment and configuration management

• Drive infrastructure-as-code initiatives using Ansible and other automation tools

• Establish monitoring, logging, and alerting standards using monitoring and observability tools.

• Lead incident response efforts and conduct post-mortem analyses to prevent recurrence

• Optimize database performance for both relational and non-relational systems

• Mentor mid-level and junior engineers, providing technical guidance and best practices

• Participate in capacity planning and architectural decision-making

• Collaborate with development teams to ensure operational requirements are built into applications

• Participate in 24/7 on-call rotation covering EMEA and US time zones

Required Qualifications

• 5+ years of experience in SaaS operations, DevOps, or Site Reliability Engineering roles

• Expert-level knowledge of AWS services (EC2, ECS, EKS, RDS, S3, CloudWatch, etc.)

• Advanced proficiency with Kubernetes including cluster administration, CNI configuration (Calico/Cilium), cert-manager implementation, and policy management (Gatekeeper/OPA or PSP/PSS)

• Knowledge of Kubernetes operators, CRDs, and admission controllers

• Experience with Kubernetes ingress controllers (NGINX, Traefik, or similar)

• Strong experience developing and managing Helm charts for complex applications

• Proven expertise with CI/CD tools (Jenkins or GitLab CI)

• Deep understanding of Ansible for configuration management and automation

• Strong experience with relational databases (PostgreSQL, MySQL, etc.)

• Advanced knowledge of monitoring and observability tools (ELK stack, Grafana, Prometheus)

• Excellent troubleshooting and problem-solving skills

• Strong communication skills and ability to work effectively with cross-functional teams

• Experience with 24/7 on-call responsibilities

Preferred Qualifications

• Experience with Azure cloud platform

• Knowledge of Java applications and JVM tuning

• Experience with non-relational databases (MongoDB, Cassandra, DynamoDB, etc.)

• Background in software development or scripting (Python, Bash, Go)

• Experience with service mesh technologies (Istio, Linkerd)

• Familiarity with security best practices and compliance requirements

• Terraform or CloudFormation experience

• Relevant certifications (AWS Certified Solutions Architect, CKA, etc.)

Total Experience Expected: 08-11 years

Qualifications

Required Qualifications

• 5+ years of experience in SaaS operations, DevOps, or Site Reliability Engineering roles

• Expert-level knowledge of AWS services (EC2, ECS, EKS, RDS, S3, CloudWatch, etc.)

• Advanced proficiency with Kubernetes including cluster administration, CNI configuration (Calico/Cilium), cert-manager implementation, and policy management (Gatekeeper/OPA or PSP/PSS)

• Knowledge of Kubernetes operators, CRDs, and admission controllers

• Experience with Kubernetes ingress controllers (NGINX, Traefik, or similar)

• Strong experience developing and managing Helm charts for complex applications

• Proven expertise with CI/CD tools (Jenkins or GitLab CI)

• Deep understanding of Ansible for configuration management and automation

• Strong experience with relational databases (PostgreSQL, MySQL, etc.)

• Advanced knowledge of monitoring and observability tools (ELK stack, Grafana, Prometheus)

• Excellent troubleshooting and problem-solving skills

• Strong communication skills and ability to work effectively with cross-functional teams

• Experience with 24/7 on-call responsibilities

Preferred Qualifications

• Experience with Azure cloud platform

• Knowledge of Java applications and JVM tuning

• Experience with non-relational databases (MongoDB, Cassandra, DynamoDB, etc.)

• Background in software development or scripting (Python, Bash, Go)

• Experience with service mesh technologies (Istio, Linkerd)

• Familiarity with security best practices and compliance requirements

• Terraform or CloudFormation experience

• Relevant certifications (AWS Certified Solutions Architect, CKA, etc.)

Additional Information

Noida (Hybrid)

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Company Description

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.