Specialist, Customer Order Management at Cardinal Health in Bonifacio Global City-Taguig, Philippines

About Cardinal Health

Cardinal Health, a global leader in healthcare services, empowers pharmacies, hospitals, and healthcare providers with essential products and solutions. With operations spanning over 40 countries, we manage pharmaceutical distribution, medical product manufacturing, and innovative supply chain services. In the Philippines, our Bonifacio Global City-Taguig hub supports U.S. operations, driving efficiency in customer order management and freight billing. Join a Fortune 500 company committed to clinical excellence, operational precision, and patient impact.

Role Overview

As a Specialist, Customer Order Management, you will play a pivotal role in our supply chain excellence team. Based in Bonifacio Global City-Taguig, Philippines, this full-time position focuses on freight charge validation, invoice processing, and resolving complex billing discrepancies for U.S. customers. Ideal for detail-oriented professionals with SQL skills and 3+ years of experience, you'll thrive in a fast-paced environment using tools like Salesforce, SAP, TMS, Excel, and Outlook. Expected to apply working knowledge to moderate-scope projects, identify solutions, and contribute to team metrics in daily billing meetings.

Key Responsibilities

Freight Billing and Validation

Accurately allocate freight charges to General Ledger (GL) or Cost Center (CC) accounts. Validate charge accuracy, connect to product invoices, and ensure seamless accounting integration. Research unmatched customer shipment transactions to match appropriate PO numbers and cost center details for invoicing.

Exception Resolution and Root Cause Analysis

Investigate exception lines, identify customer-specific behaviors causing issues, and develop targeted solutions. Demonstrate proactive investigative skills to resolve technical problems efficiently, supporting small parcel and large freight billing functions as needed.

Team Collaboration and Process Improvement

Participate in daily/weekly billing team meetings to review metrics and open issues. Maintain a productive, positive team atmosphere while achieving job goals. Train and coach peers, showcasing knowledge of financial processes, internal controls, and service level objectives.

Qualifications & Requirements

Education and Experience

Bachelor's degree required with 3+ years in customer order management, billing, or related fields. U.S. customer relationship management experience preferred.

Technical and Soft Skills

Intermediate analytical, problem-solving, and critical thinking skills. Strong verbal and written communication. Detail-oriented with ability to follow SOPs. Required: Basic SQL knowledge for running/modifying queries. Proficient in Excel, Outlook, Salesforce, SAP, TMS, and multi-system data entry. Ability to handle fast-paced transactional environments and respond to non-standard vendor/customer requests.

Level Expectations

Apply concepts and technical capabilities to varied tasks on moderate-scope projects. Identify and resolve technical issues collaboratively.

Benefits & Perks

Cardinal Health offers a premium compensation package tailored for Philippines-based talent. Enjoy competitive annual salary estimated at PHP 650,000 - 950,000, comprehensive health insurance, paid time off, and performance bonuses. Access world-class training, career coaching, and flexible work options in a modern Bonifacio Global City office. Additional perks include wellness programs, employee assistance, and global mobility opportunities within our healthcare network.

Career Growth

Advance your career in healthcare supply chain with clear paths to senior specialist, team lead, or operations manager roles. Cardinal Health invests in certifications like SQL advanced training, Salesforce expertise, and Lean Six Sigma. Our collaborative environment fosters mentorship, with 80% of leadership promoted internally. Leverage U.S.-facing experience for international exposure and skill-building in analytics and process optimization.

Why Join Us

Be part of a mission-driven organization impacting patient care worldwide. In Bonifacio Global City-Taguig, enjoy a vibrant location with proximity to top amenities, modern facilities, and a supportive culture emphasizing work-life balance. Cardinal Health values diversity, innovation, and excellence—perfect for ambitious professionals seeking stability and growth in the healthcare sector.

Role FAQs

Is SQL experience mandatory?

Yes, basic SQL knowledge to run and modify queries is required.

What systems will I use daily?

Salesforce, SAP, TMS, Excel, Outlook, and other billing applications.

Is U.S. customer experience essential?

Preferred but not required; 3+ years in related fields suffice.

What is the work environment like?

Fast-paced, collaborative, with team meetings and coaching opportunities.

How does this role support career growth?

Through training, project leadership, and paths to senior positions in global operations.

This role offers unparalleled stability in the growing healthcare industry. Apply today to elevate your career with Cardinal Health.