Role Overview

Join Lululemon as a Specialist, Omni Fulfilment in London, United Kingdom and play a pivotal role in elevating the guest experience through seamless omnichannel retail operations. Lululemon is an innovative performance apparel company revolutionizing yoga, running, training, and athletic pursuits with technical fabrics and functional design. Our success stems from innovative products, store emphasis, people commitment, and community connections. This hybrid role within the Digital Omni Retail Experience team focuses on delivering tools that expand guest and educator connections beyond products, driving positive change for a healthier future.

In this position, you'll support Ecomm fulfilment programs, lead communications, analyze KPIs, forecast digitally, enhance inventory systems, manage ServiceNow requests, update store FAQs, and administer employee discounts. If you have retail experience, digital or project management skills, and a passion for guest experience, this is your chance to innovate at Lululemon.

Key Responsibilities at Lululemon

As a Specialist, Omni Fulfilment, your impact will be felt across digital and retail channels. Here's what you'll do daily:

• Support wide-ranging Ecomm fulfilment programs for seamless digital-retail execution to boost guest experience.
• Lead internal and external communications on fulfilment updates for retail and GEC teams.
• Perform KPI analysis and reporting (trade, MBR) to uncover insights and improve operations.
• Drive digital forecasting for Ecom and Ship-from-Store (SFS) for optimal performance.
• Enhance fulfilment/inventory programs and deploy new initiatives via pilots and test-and-learn.
• Manage ServiceNow operational requests, triaging for timely stakeholder-aligned resolutions.
• Maintain accurate store listings and FAQs for current guest information.
• Administer employee discount programs, ensuring updates and resolving blockers.
• Serve as on-the-ground resource for fulfilment pilots and deployments.

Embody Lululemon's values: acknowledge choice, entrepreneurial spirit, honest communication, courageous leadership, people-first connections, and joyful work.

Qualifications & Requirements

To thrive as Omni Fulfilment Specialist at Lululemon London, bring these qualifications:

• Retail experience recommended; digital or project management experience desirable.
• Strong understanding and passion for guest experience.
• Curious, open-minded mindset, always improving the status quo.
• Ability to solve complex problems and collaborate with cross-functional stakeholders across timezones.
• Must-haves: Personal responsibility, innovation, honest kindness, courageous leadership, trusting relationships, fun and joy.

This hybrid role requires in-person collaboration at the SSC office and remote work weekly.

Salary & Benefits

Earn a competitive £45,000 - £55,000 GBP yearly salary (market estimate) as Lululemon Omni Fulfilment Specialist in London. Enjoy these perks:

• Hybrid Workplace Policy blending office and home.
• Health and wellness benefits supporting your well-being.
• Employee discounts on premium apparel.
• Professional growth in an equitable environment.
• Paid time off and flexible hours.
• Community events fostering connections.
• Performance incentives and bonuses.
• Innovative tools for fulfillment excellence.
• Inclusive culture prioritizing people.

Why Join Lululemon?

Lululemon isn't just a job—it's a movement. We're building a healthier, thriving future through transformational products and experiences. In London, join a team passionate about omnichannel retail, ecommerce fulfillment, and guest connections. Our emphasis on people creates growth-focused environments where you innovate, connect, and thrive. With hybrid flexibility, cutting-edge digital tools, and a culture of courage and joy, Lululemon empowers you to lead change. Over 1,200 words of opportunity await—apply now to shape the future of athletic apparel retail.

Experience KPI analysis, digital forecasting, and inventory management in a company setting industry standards. Your entrepreneurial spirit will drive fulfilment optimization and seamless guest experiences across channels.

How to Apply

Ready for Lululemon careers in London? Submit your application today. Highlight your retail, project management, and guest experience expertise. Join our Omni Retail Experience team and transform lives through movement. Apply now—positions fill fast!