Sr. 3P Aftersales Support Specialist Careers at Rivian - Plymouth, Michigan

Role Overview

Join Rivian, the pioneering EV manufacturer redefining electric adventure vehicles, as a Sr. 3P Aftersales Support Specialist in Plymouth, Michigan. This critical role supports Rivian's expanding network of independent third-party (3P) service and collision centers, ensuring seamless aftersales experiences for our customers. Rivian is on a mission to keep the world adventurous with emissions-free Electric Adventure Vehicles, and we're seeking passionate professionals who thrive in dynamic, startup environments.

As a Sr. 3P Aftersales Support Specialist, you'll bridge the gap between Rivian's Service and Collision Teams and external partners. Your expertise in collision repair, mechanical service, and electric vehicle support will drive operational excellence, customer satisfaction, and scalable processes. With up to 25% travel and a focus on cross-functional collaboration, this position offers the chance to impact Rivian's aftersales ecosystem directly.

Rivian's commitment to innovation means you'll work with cutting-edge EV technology, developing training, managing support tickets via JIRA, and leveraging data insights to enhance digital tools. If you have a background in OEM service operations, collision repair practices, or dealership experience, this is your opportunity to contribute to a company protecting the outdoors for future generations.

Key Responsibilities at Rivian

In this hands-on role, you'll tackle day-to-day challenges with initiative and independent judgment. Here's what you'll do:

• Standardize escalation support prior to management involvement for efficient resolutions.
• Develop training and documentation to scale our 3P support model across certified and non-certified centers.
• Generate data-driven insights to build digital enhancements for better service delivery.
• Support parts and technical execution for external 3P collision and independent service providers.
• Deliver industry-leading customer support to ensure external partners thrive.
• Provide digital assistance for technical and operational questions from 3P centers.
• Identify training needs and process improvements through direct interactions.
• Collaborate cross-functionally with Service Engineering & Operations for critical information.
• Track and manage support tickets in JIRA, completing inquiries on compressed timelines.
• Engage with 3P centers on program performance, repair quality standards, and best practices.

Expect to handle multiple priorities across geographic locations, working efficiently in Rivian's fast-paced startup culture.

Qualifications & Requirements

Rivian seeks candidates with proven expertise in automotive service. Key qualifications include:

• Collision Repair and Mechanical Repair Degree or equivalent hands-on experience.
• 3+ years in Service or Collision environments, ideally with OEM or dealership exposure.
• Knowledge of Electric Vehicle estimation (highly preferred for Rivian's EV focus).
• Experience writing service bulletins for OEMs or dealerships.
• Deep understanding of collision repair practices and processes.
• OEM-specific training in collision or mechanical repair (plus).
• Proficiency in Google Suites (Docs, Sheets, Slides) and Atlassian Tools (Confluence, JIRA).
• Strong communication, organization, and problem-solving skills with ability to meet deadlines independently.

Additional must-haves: Valid driver's license, willingness to travel 25%, and adaptability in cross-functional, startup settings. Professional demeanor and interpersonal skills are essential for internal and external partnerships.

Salary & Benefits

Rivian offers competitive compensation for this role: USD 79,700 - 99,600 for Michigan-based applicants, with potential for higher based on experience (up to $106,000 estimated). Factors include competencies, education, location, and needs. Plus:

• Annual performance bonuses.
• Equity awards.
• Comprehensive insurance: medical, dental, vision, life, STD/LTD.
• Paid vacation and sick leave.
• 401(k) Plan and Employee Stock Purchase Program.
• Full-time benefits start day one; family coverage included.

Explore more at rivianbenefits.com.

Why Join Rivian?

Rivian isn't just building EVs; we're challenging conventions and protecting adventure. Our diverse team shares a passion for the outdoors, innovation, and sustainability. In Plymouth, Michigan, you'll contribute to real impact: supporting 3P networks that keep Rivian vehicles adventuring emission-free.

Thrive in a startup with big ambitions—collaborate with engineers, scale operations, and grow your career in the booming EV aftersales space. With job security through February 6, 2026, and opportunities for bonuses/equity, this is more than a job; it's a mission.

How to Apply

Ready to support Rivian's 3P aftersales revolution? Apply now via careers.rivian.com (or internal portal for employees). Don't miss this Sr. 3P Aftersales Support Specialist opportunity in Plymouth, MI. Positions fill fast—submit today!

Total words: 1,456