Sr. Coordinator, Quality Control at Cardinal Health

About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company connecting people, data, and technology to improve health outcomes. With a presence across the United States and beyond, Cardinal Health Sonexus™ Access and Patient Support specializes in helping specialty pharmaceutical manufacturers overcome barriers to care. Our expertise in pharma, payer, and hub services delivers best-in-class solutions that drive brand success and enhance patient outcomes. Operating from a state-of-the-art facility outside Dallas, Texas, we leverage advanced technologies to streamline patient onboarding, qualification, and adherence. At Cardinal Health, we're committed to getting life-changing therapies to patients faster, making a tangible difference in healthcare delivery.

Role Overview

The Sr. Coordinator, Quality Control position within Cardinal Health's Performance Monitoring team is pivotal for maintaining excellence in customer interactions and patient support services. This nationwide field-based role involves evaluating performance, ensuring compliance with regulations, and driving continuous improvement. As a key player in our non-commercial specialty pharmacy operations, you'll monitor calls and cases, analyze trends, and collaborate across functions to uphold the highest quality standards. This full-time opportunity is ideal for professionals with experience in call quality auditing and patient support programs who thrive in dynamic, compliance-focused environments.

Key Responsibilities

In this role, you'll take ownership of quality assurance processes that directly impact patient access and satisfaction. Core duties include:

• Evaluating calls and cases using standardized criteria, delivering constructive feedback and recognition to foster high performance.
• Accurately scoring transactions to measure employee quality against organizational policies.
• Monitoring voice and non-voice team performance for compliance with company standards and industry regulations.
• Tracking customer experience trends for improvements or celebrations, providing weekly and monthly analyses to leadership.
• Supporting calibration sessions, leading quality enhancement projects, and conducting root cause investigations with corrective recommendations.

Additional responsibilities encompass gap assessments, upholding HIPAA and regulatory policies, identifying training needs, and optimizing processes for efficiency.

Qualifications & Requirements

To succeed as Sr. Coordinator, Quality Control, candidates should demonstrate:

• A high school diploma, GED, or technical certification; a degree in a relevant field is desirable.
• 3+ years of call quality audit experience (strongly preferred).
• Experience in patient support programs, hub services, adverse event reporting, and data trend analysis.
• Proficiency in MS Office suite (Outlook, Excel, PowerPoint, Word).
• Excellent verbal and written communication, attention to detail, and multitasking abilities.
• Bilingual Spanish skills are an asset.

At this senior level, expect to work independently, demonstrate leadership in quality assurance, and adapt to evolving situations while holding teams accountable.

What is Expected at This Level

You'll exhibit strong leadership, develop effective QA programs, analyze complex data, build stakeholder alliances, and communicate strategically across audiences.

Benefits & Perks

Cardinal Health offers competitive compensation with an estimated salary range of $65,000 - $95,000 annually, reflecting healthcare sector rates with a buffer for top talent. Beyond salary, enjoy:

• Comprehensive medical, dental, and vision coverage.
• 401(k) with generous company matching.
• Flexible paid time off, holidays, and parental leave.
• Tuition assistance and ongoing professional development.
• Wellness programs, employee discounts, and hybrid work flexibility where applicable.

These perks support work-life balance and long-term financial wellness.

Career Growth

Cardinal Health invests in employee development through leadership training, mentorship, and clear advancement paths. From Sr. Coordinator roles, professionals often progress to Quality Manager, Director of Performance Monitoring, or specialized compliance positions. Our focus on emerging technologies and patient-centric innovation provides opportunities to lead transformative projects, enhancing your expertise in healthcare quality assurance.

Why Join Us

Joining Cardinal Health means contributing to mission-critical work that accelerates access to therapies, improving lives nationwide. Work with cutting-edge tools in a collaborative culture that values quality, innovation, and accountability. Nationwide field-based flexibility allows you to balance professional impact with personal priorities, all while advancing in a Fortune 500 leader in healthcare logistics and services.

Role FAQs

Is this role remote or field-based?

This is a US-Nationwide-FIELD position, offering flexibility across the United States with a focus on performance outcomes.

What experience is most important?

Call quality auditing, adverse event reporting, and trend analysis in patient support are key differentiators.

Are there travel requirements?

Minimal travel for calibration sessions or projects; primarily remote/field-based.

How does Cardinal Health support professional growth?

Through tailored training, certifications, and internal mobility programs.

What makes this role unique?

Direct impact on patient adherence and manufacturer success via advanced quality monitoring in specialty pharmacy.