About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world's most advanced AI-native platform, the Falcon platform. This cloud-native solution delivers real-time visibility and protection across endpoints, cloud workloads, identity, and data, serving customers across all industries. At CrowdStrike, we foster a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their career. We're mission-driven, cultivating innovation, customer obsession, and community commitment. As a Great Place to Work Certified™ company worldwide, we prioritize belonging, diversity, and equal opportunity.

Role Overview

The Sr. Customer Success Manager - LogScale/Next-Gen SIEM role (Remote, Mexico) is pivotal in helping customers maximize value from their CrowdStrike investment, particularly our cutting-edge LogScale and Next-Gen SIEM product suite. As a trusted advisor, you'll dive deep into customers' business objectives, driving project success, retention, and expansion. This position demands a self-starter with strong technical acumen in SIEM/SOAR, exceptional customer service, and problem-solving prowess. Reporting to the Customer Success team, you'll collaborate with sales, product, and engineering to ensure seamless adoption of the Falcon platform's log management and security analytics capabilities. Ideal for seasoned professionals passionate about cybersecurity and customer outcomes in a fully remote setup.

Key Responsibilities

In this role, you'll wear multiple hats to champion customer success:

• Build and nurture relationships within your book of business, proactively driving engagement, retention, and growth opportunities.
• Develop tailored success plans aligned with customer goals, tracking adoption, measurable outcomes, and timelines for onboarding and expansion.
• Conduct quarterly business reviews (QBRs) to align on priorities, product roadmaps, usage patterns, satisfaction, and best practices.
• Identify risks early, manage renewals, and partner with sales to remediate issues, upsell products, and secure expansions across your territory.
• Act as the customer's voice internally, surfacing feature requests, insights, and escalations to product/engineering teams and executive stakeholders.
• Leverage CrowdStrike's technical resources, knowledge base, and experts to resolve complex issues swiftly.
• Evangelize success stories, secure references, and contribute to company knowledge base for reusable learnings.
• Participate in team knowledge-sharing on emerging tech like DevOps, cloud security, and complementary tools.

Qualifications & Requirements

To thrive as a Sr. Customer Success Manager at CrowdStrike, bring the following:

• Bachelor’s Degree or equivalent professional experience.
• Minimum 3 years in a Customer Success Manager (CSM) or Technical Account Manager (TAM) role.
• 2+ years hands-on with SIEM and SOAR technologies; bonus for log management expertise.
• Strong knowledge of enterprise web technologies, security infrastructures, DevOps, IT ops, or cloud environments.
• Outstanding customer service, communication (written/verbal), and technical credibility-building skills.
• Proven problem-solving, collaboration, and self-motivation in fast-paced SaaS settings.
• Willingness to travel up to 25% for key customer engagements.

Bonus points for 5+ years in SaaS customer success, software integration projects, or direct LogScale experience.

Why These Skills Matter

In cybersecurity, where threats evolve rapidly, your SIEM/SOAR expertise ensures customers fully leverage Falcon's AI-powered detection and response. Your advisory role directly impacts retention and growth in a competitive market.

Benefits & Perks

CrowdStrike sets the standard for employee experience:

• Market-leading compensation with equity awards for long-term wealth building.
• Comprehensive wellness programs covering physical and mental health.
• Generous PTO, holidays, paid parental/adoption leave for life balance.
• Robust professional development, regardless of role or level.
• Employee Networks, volunteer opportunities, and geographic groups for connection.
• Remote-first culture with world-class virtual collaboration tools.

We're committed to veterans and individuals with disabilities through affirmative action.

Career Growth

At CrowdStrike, career ownership is real. Expect mentorship, training on Falcon innovations, and paths to leadership in customer success, sales engineering, or product management. Our flat structure and focus on impact mean high performers advance quickly. Join a team where relentless innovation meets limitless passion.

Why Join CrowdStrike

Be part of stopping breaches for the world's leading organizations. Our remote-first culture in Mexico offers work-life harmony while tackling global cybersecurity challenges. With the Falcon platform's unmatched efficacy, you'll drive tangible customer value daily. CrowdStrike isn't just a job—it's a mission that matters, backed by a supportive, inclusive community obsessed with excellence.

Role FAQs

Is this role fully remote?

Yes, fully remote within Mexico, with up to 25% travel.

What salary can I expect?

Estimated $60,000-$110,000 USD yearly, based on Mexico tech rates with buffer; exact based on experience.

Do I need SIEM experience?

Yes, 2+ years required; LogScale familiarity is a plus.

How does this role fit into CrowdStrike's mission?

You'll ensure customers maximize Falcon's breach prevention, directly advancing our stop-breaches goal.

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