About CrowdStrike

CrowdStrike stands as a global leader in cybersecurity, safeguarding people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world's most advanced AI-native platform, the Falcon platform. This cloud-native solution delivers real-time protection across endpoints, cloud workloads, identity, and data, serving customers across all industries. We redefine modern security with cutting-edge innovation, ensuring businesses run smoothly, communities stay safe, and lives move forward without interruption.

At CrowdStrike, we're more than a technology company—we're a mission-driven organization fostering a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. Our passionate team shares a relentless focus on innovation and fanatical commitment to customers, community, and each other. Certified as a Great Place to Work globally, we prioritize belonging, valuing diverse talents and supporting veterans and individuals with disabilities through affirmative action.

Role Overview

CrowdStrike seeks a strategic Sr. Manager, Services Communications (Remote) to build and lead a vital new capability within our world-class Services organization. This role focuses on front-line strategic messaging, media relations, and reputational guidance during high-profile incident response (IR) engagements. You'll bridge internal teams—including incident responders, legal, and customer executives—with external stakeholders, crafting clear communications strategies amid cybersecurity events.

Representing a unique chance to shape CrowdStrike's customer support through the full incident lifecycle, this position emphasizes managing public perception and media scrutiny with precision. Based in the Eastern Time Zone for global remit, it's fully remote, aligning with our remote-first culture. Ideal for seasoned PR pros ready to tackle high-stakes challenges in cybersecurity.

Key Responsibilities

In this pivotal role, you'll deliver expert counsel and execution during active incidents:

• Serve as a key communications advisor to customers and internal leadership amid high-stakes cybersecurity events.
• Partner with Services leadership and IR engagement leads to bolster customer support.
• Translate complex technical findings into actionable messaging for global media, customers, and audiences.
• Guide customers on disclosure timing, statement development, and sophisticated public strategies.
• Develop standardized materials like media statements, FAQs, and stakeholder playbooks.
• Anticipate media narratives, engage reporters in cybersecurity and tech press.
• Coordinate with external counsel and PR firms for messaging alignment.
• Maintain ties with crisis communications firms and evolve a scalable Services workflow model.

Qualifications & Requirements

To excel, bring:

• 10+ years of direct, high-profile crisis communications, PR, and media relations experience, including managing cyber or tech incidents.
• Background in top communications firms or high-stakes corporate settings with external responsibilities.
• Deep technical grasp of cybersecurity, technology media, and IR dynamics.
• Exceptional communication skills to distill complex issues swiftly.
• Proven leadership in pressured environments, stakeholder management, and sensitive navigation.
• Strong cross-functional collaboration with Services, Legal, Product, and Customer Success.
• Experience advising executives on high-stakes comms.

Eastern Time Zone preference; role may involve periodic drug/alcohol testing. #LI-Remote #LI-MJ1

Benefits & Perks

CrowdStrike offers unmatched rewards:

• Market-leading compensation ($130,000–$200,000 base, plus equity) and upside potential.
• Comprehensive wellness programs for physical and mental health.
• Generous vacation, holidays, paid parental/adoption leaves.
• Professional development for all levels.
• Employee Networks, volunteer opportunities, and vibrant remote-first culture with world-class amenities.

As an equal opportunity employer, we ensure fair practices without discrimination.

Career Growth

Grow limitlessly at CrowdStrike. Our remote-first culture provides autonomy to shape your path, with resources for skill-building and innovation. Collaborate on the Falcon platform's evolution, influence global cybersecurity, and advance amid high-impact projects. From advising C-suite to pioneering comms models, this role accelerates leadership in a thriving ecosystem.

Why Join CrowdStrike

Join to stop breaches at scale with the Falcon platform. Thrive in a remote-first culture valuing passion and customer obsession. Impact lives through mission-critical work, backed by top comp, benefits, and growth. Be part of a certified Great Place to Work shaping cybersecurity's future.

Role FAQs

Is this role remote?

Yes, fully remote with Eastern Time Zone preference for global alignment.

What salary can I expect?

Disclosed range: $130,000–$200,000 USD/year, plus equity and benefits.

What experience is essential?

10+ years in crisis comms, cyber incident management, and executive advising.

Does it require travel?

Primarily remote; occasional needs may arise for high-profile engagements.

How does it tie to the Falcon platform?

You'll support comms for incidents handled via Falcon's AI-native IR capabilities.

Ready for a mission that matters? Apply now to secure the future of cybersecurity with CrowdStrike.