About Gilead Sciences

Gilead Sciences is a biopharmaceutical leader with over 35 years of dedication to creating a healthier world. We've pioneered therapies for HIV, viral hepatitis, COVID-19, cancer, and inflammatory diseases, ensuring global access to life-changing treatments. Our mission drives relentless innovation, collaboration, and impact against the world's biggest health challenges. At Gilead, every team member contributes to scientific breakthroughs in oncology, HIV management, and inflammatory conditions, making us a cornerstone in life sciences.

Role Overview

The Sr Omnichannel Customer Engagement Manager role in Shanghai, China, is pivotal for advancing Gilead's digital transformation in customer interactions. This senior position involves leading omnichannel strategies that integrate face-to-face engagements, WeChat, meetings, and more to deliver seamless, value-driven experiences. Reporting to commercial leadership, you'll optimize customer journeys, leverage data for insights, and empower field teams, directly supporting Gilead's work in HIV therapies, oncology innovations, and inflammatory disease solutions.

Why This Role Matters

In China's dynamic pharma market, omnichannel engagement is key to strengthening brand impact and customer relationships. You'll bridge digital marketing with scientific interactions, ensuring Gilead remains at the forefront of personalized healthcare delivery.

Key Responsibilities

As Sr Omnichannel Customer Engagement Manager, your core duties include:

• Leading the planning, implementation, and monitoring of key omnichannel projects, coordinating cross-functional teams and reporting outcomes to drive strategy optimization.
• Collaborating with Business Units and Marketing Teams to design and execute digital campaigns across owned channels, elevating engagement quality and brand influence.
• Overseeing user journey design and experience optimization within the omnichannel ecosystem for consistent, scientific interactions.
• Partnering with Commercial Operations to use data insights for marketing decisions, improving field execution, and building omnichannel capabilities through training.
• Ensuring continuous execution and adaptation of strategies to meet evolving customer needs in HIV, oncology, and inflammatory disease areas.

Qualifications & Requirements

To succeed, candidates need:

• Bachelor’s degree or higher in Marketing, Digital Marketing, or a related field.
• 10+ years of professional experience, including at least 5 years in digital marketing; pharmaceutical background preferred.
• Deep knowledge of customer journey management, digital strategies, and campaign operations.
• Proven cross-functional collaboration and complex project management skills.
• Innovative mindset with fluent English and Chinese communication abilities.

Preferred Experience

Pharma industry exposure, especially in China, and familiarity with channels like WeChat will set you apart. Strategic thinking and stakeholder management are essential for this leadership role.

Benefits & Perks

Gilead offers a premium compensation package, including:

• Competitive base salary estimated at $90,000-$150,000 USD annually, with performance bonuses.
• Comprehensive medical, dental, and vision coverage.
• Generous paid time off, parental leave, and wellness programs.
• Retirement savings plans with company matching.
• Employee stock purchase plans and financial planning support.

Career Growth

Gilead invests in your development as a People Leader. Access leadership training, mentorship, and global opportunities. Advance in digital pharma marketing, commercial operations, or executive roles while contributing to breakthroughs in HIV, oncology, and inflammatory diseases. Our culture fosters inclusion, empowerment, and bold ambitions.

Why Join Gilead

Join a company where your work transforms lives. Gilead's Shanghai team drives Asia-Pacific impact in critical therapies. Enjoy a collaborative environment, cutting-edge tools, and the chance to lead omnichannel innovations. Be part of creating possible—together—in a mission-driven organization tackling global health challenges.

Role FAQs

Q: Is pharma experience required? Preferred but not mandatory; strong digital marketing background is key.

Q: What channels are involved? Face-to-face, WeChat, meetings, and digital touchpoints.

Q: Is relocation support available? Inquire during application for details.

Q: How does this role support Gilead's mission? By enhancing customer engagement for therapies in HIV, oncology, and inflammatory diseases.

Q: Current employees? Apply via Workday's Internal Career Opportunities portal.