About CrowdStrike

CrowdStrike stands as a global leader in cybersecurity, safeguarding people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world's most advanced AI-native platform, the Falcon platform. This revolutionary technology delivers cloud-native protection, endpoint detection, threat intelligence, and automated response capabilities, serving customers across all industries. From Fortune 500 enterprises to dynamic startups, organizations worldwide rely on CrowdStrike to keep businesses operational, communities secure, and lives progressing without interruption.

At CrowdStrike, we're more than a cybersecurity company—we're a mission-driven organization fostering a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. Our commitment to innovation, customer obsession, and community impact defines us. As a Great Place to Work Certified™ company globally, we prioritize belonging, valuing diverse backgrounds and empowering all to succeed.

Role Overview

CrowdStrike is hiring a Sr. Operations Analyst - Training Coordination for our CrowdStrike Training team, part of the global Services Operations organization. This remote position is your chance to orchestrate world-class learning experiences for cybersecurity professionals worldwide. You'll optimize learner journeys, ensure seamless training delivery through CrowdStrike University, and maximize client investments in our cutting-edge programs. Gain exposure to training operations and broader services while contributing to our mission to stop breaches by upskilling the global infosec workforce.

Key Responsibilities

Training Operations Mastery

Oversee all student enrollment, cancellations, rescheduling, and communications to guarantee smooth progression through CrowdStrike University. Create and maintain a comprehensive global yearly schedule of instructor-led classes, analyzing fill rates, cancellations, and frequencies to deliver data-driven recommendations for optimization.

Strategic Communication and Forecasting

Own the customer communication strategy, ensuring timely consumption of training investments. Lead scheduling meetings with leadership, forecast future classes based on historical demand, and collaborate across teams on process improvements. Maintain policies, interview learners, and serve as a vital liaison for the training team.

Qualifications & Requirements

Essential Background

A four-year degree in Business Management or a related field is required, paired with 4-6 years of experience in customer service and operations. Excel in multitasking with superior organizational, time management, and project management skills. Demonstrate exceptional written and verbal communication, professional interactions at all levels, and a passion for innovating processes to scale operations.

Ideal Experience

Thrive in dynamic environments with shifting priorities and multiple stakeholders. Bonus for experience in fast-paced tech or security companies, and familiarity with tools like Salesforce, Docebo, Tableau, Qualtrics, Google Workspace, or AI platforms. This role supports our remote-first culture and may involve periodic drug testing.

Benefits & Perks

Joining CrowdStrike means accessing market-leading compensation ($86,000 - $135,000 USD base, plus equity) and comprehensive wellness programs for physical and mental health. Enjoy competitive vacation, holidays, paid parental and adoption leaves, and professional development for all levels. Build connections through Employee Networks, volunteer opportunities, and our vibrant remote-first culture with world-class amenities in offices worldwide.

Career Growth

At CrowdStrike, career ownership is core to our remote-first culture. This Sr. Operations Analyst role offers exposure to training and services operations, positioning you for advancement in cybersecurity education, operations leadership, or broader business functions. Leverage internal mobility, mentorship, and training on the Falcon platform to fuel your limitless passion and relentless innovation.

Why Join CrowdStrike

Be part of a company redefining cybersecurity with the Falcon platform, stopping breaches before they start. Our remote-first culture provides flexibility while our fanatical customer commitment drives impact. Join a diverse, inclusive team proud of our equal opportunity practices, supporting veterans and those with disabilities. The future of cybersecurity starts with you—ready to protect what matters?

Role FAQs

Is this role fully remote?

Yes, this is a #LI-Remote position open to candidates across the United States, embodying our remote-first culture.

What salary can I expect?

Disclosed range is $86,000 - $135,000 USD yearly, with total compensation including equity and benefits often exceeding market standards.

Do I need cybersecurity experience?

No, but experience in tech/security companies and tools like Salesforce or Tableau is a plus. Focus is on operations and customer service expertise.

How does this role support CrowdStrike's mission?

By optimizing training delivery, you empower professionals with Falcon platform skills, directly contributing to stopping breaches globally.

What tools will I use?

Expect Salesforce, Docebo, Tableau, Qualtrics, Google Workspace, and AI tools, with training provided as needed.