Sr. Product Specialist at Masco Corporation - Indianapolis, IN

About Masco Corporation

Masco Corporation is a global leader in home improvement and building products, renowned for brands like Delta Faucet. Headquartered in Livonia, Michigan, Masco operates worldwide, emphasizing innovation, sustainability, and customer satisfaction. Delta Faucet, a Masco subsidiary, transforms everyday water experiences through cutting-edge plumbing solutions. With a commitment to diversity, inclusion, and excellence, Masco offers rewarding careers in a dynamic environment. Join Masco Corporation for progressive growth and impactful work in the plumbing industry.

Job Summary

The Sr. Product Specialist at Delta Faucet (Masco Corporation) in Indianapolis, IN, is a pivotal role for ambitious professionals with technical aptitude. You'll research and resolve complex product inquiries from trade, retail customers, and agencies. As a Tier 2 technical support expert, you'll mentor juniors, support new product launches, and ensure exceptional customer experiences across phone, email, and in-person channels. Requiring advanced knowledge of Delta products, SAP, TeamCenter, and Salesforce, this position demands independence, calculated risk-taking, and continuous learning. Ideal for those passionate about plumbing products and team collaboration.

Why This Role Stands Out

This senior position offers limited supervision, project leadership, and cross-functional impact. Expand your expertise with provided tools and training while contributing to Delta Faucet's innovative mission.

Key Responsibilities

• Deliver Tier 2 technical support to business partners, Contact Centers, and Rep Agencies.
• Handle routine and non-routine product inquiries via multiple channels with prompt, professional communication.
• Partner with Product Managers, Engineers, Sales Managers to resolve complex issues.
• Mentor and train newer specialists, providing feedback during onboarding and ongoing development.
• Monitor communications, ask qualifying questions, and anticipate customer needs to minimize repeat contacts.
• Support new product launches and attend cross-functional meetings.
• Manage multiple tasks, make business decisions independently, and address customer dissatisfaction effectively.

Skills & Qualifications

Required Skills

• Strong technical aptitude and advanced knowledge of Delta Faucet product lines.
• Proficiency in operational systems: SAP, Salesforce, TeamCenter, MS Office.
• Excellent communication across phone, email, and in-person.
• Ability to work under limited supervision and handle dynamic decision-making.

Education & Experience

• High School diploma required; Bachelor’s degree preferred.
• 5+ years customer service experience or equivalent.
• Prior experience with plumbing products mandatory.
• Proven mentoring and training capabilities.

Delta Faucet provides tools to deepen your product knowledge, ensuring success in this role.

Benefits & Perks at Masco Corporation

Masco values its people as top assets, offering an inclusive culture and comprehensive rewards:

• Culture: Award-winning for equality, diversity, inclusion, flexibility, and work-life balance.
• Wellbeing: Full benefits, retirement plans, tuition reimbursement, incentives, mental/physical/financial resources.
• Professional Growth: Training opportunities, mentorship, and involvement in innovative projects.
• Innovation Environment: Collaborate with passionate teams shaping the future of plumbing.

Estimated salary: $75,000 - $105,000 USD annually, based on experience, location, and market data for senior customer support roles in Indianapolis.

FAQ

What experience is required for Sr. Product Specialist?
5+ years in customer service, plumbing product knowledge, and proficiency in Delta systems.

Is relocation assistance offered?
Not specified; local candidates preferred in Indianapolis, IN.

What makes Delta Faucet unique?
Commitment to sustainability, innovation, and inclusive excellence in plumbing solutions.

How to apply for Masco Corporation jobs?
Submit your resume via the careers portal and highlight plumbing experience.

Join Masco Corporation's Delta Faucet team today and elevate customer experiences while advancing your career. Apply now for this full-time, mid-level opportunity in Indianapolis!