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Sr. Product Specialist at Masco Corporation in Indianapolis, IN - Apply Now!

Masco Corporation

Sr. Product Specialist at Masco Corporation in Indianapolis, IN - Apply Now!

full-timePosted: Jan 30, 2026

Job Description

Sr. Product Specialist at Masco Corporation - Indianapolis, IN

About Masco Corporation

Masco Corporation is a global leader in home improvement and building products, renowned for brands like Delta Faucet. Headquartered in Livonia, Michigan, Masco operates worldwide, emphasizing innovation, sustainability, and customer satisfaction. Delta Faucet, a Masco subsidiary, transforms everyday water experiences through cutting-edge plumbing solutions. With a commitment to diversity, inclusion, and excellence, Masco offers rewarding careers in a dynamic environment. Join Masco Corporation for progressive growth and impactful work in the plumbing industry.

Job Summary

The Sr. Product Specialist at Delta Faucet (Masco Corporation) in Indianapolis, IN, is a pivotal role for ambitious professionals with technical aptitude. You'll research and resolve complex product inquiries from trade, retail customers, and agencies. As a Tier 2 technical support expert, you'll mentor juniors, support new product launches, and ensure exceptional customer experiences across phone, email, and in-person channels. Requiring advanced knowledge of Delta products, SAP, TeamCenter, and Salesforce, this position demands independence, calculated risk-taking, and continuous learning. Ideal for those passionate about plumbing products and team collaboration.

Why This Role Stands Out

This senior position offers limited supervision, project leadership, and cross-functional impact. Expand your expertise with provided tools and training while contributing to Delta Faucet's innovative mission.

Key Responsibilities

  • Deliver Tier 2 technical support to business partners, Contact Centers, and Rep Agencies.
  • Handle routine and non-routine product inquiries via multiple channels with prompt, professional communication.
  • Partner with Product Managers, Engineers, Sales Managers to resolve complex issues.
  • Mentor and train newer specialists, providing feedback during onboarding and ongoing development.
  • Monitor communications, ask qualifying questions, and anticipate customer needs to minimize repeat contacts.
  • Support new product launches and attend cross-functional meetings.
  • Manage multiple tasks, make business decisions independently, and address customer dissatisfaction effectively.

Skills & Qualifications

Required Skills

  • Strong technical aptitude and advanced knowledge of Delta Faucet product lines.
  • Proficiency in operational systems: SAP, Salesforce, TeamCenter, MS Office.
  • Excellent communication across phone, email, and in-person.
  • Ability to work under limited supervision and handle dynamic decision-making.

Education & Experience

  • High School diploma required; Bachelor’s degree preferred.
  • 5+ years customer service experience or equivalent.
  • Prior experience with plumbing products mandatory.
  • Proven mentoring and training capabilities.

Delta Faucet provides tools to deepen your product knowledge, ensuring success in this role.

Benefits & Perks at Masco Corporation

Masco values its people as top assets, offering an inclusive culture and comprehensive rewards:

  • Culture: Award-winning for equality, diversity, inclusion, flexibility, and work-life balance.
  • Wellbeing: Full benefits, retirement plans, tuition reimbursement, incentives, mental/physical/financial resources.
  • Professional Growth: Training opportunities, mentorship, and involvement in innovative projects.
  • Innovation Environment: Collaborate with passionate teams shaping the future of plumbing.

Estimated salary: $75,000 - $105,000 USD annually, based on experience, location, and market data for senior customer support roles in Indianapolis.

FAQ

What experience is required for Sr. Product Specialist?
5+ years in customer service, plumbing product knowledge, and proficiency in Delta systems.

Is relocation assistance offered?
Not specified; local candidates preferred in Indianapolis, IN.

What makes Delta Faucet unique?
Commitment to sustainability, innovation, and inclusive excellence in plumbing solutions.

How to apply for Masco Corporation jobs?
Submit your resume via the careers portal and highlight plumbing experience.

Join Masco Corporation's Delta Faucet team today and elevate customer experiences while advancing your career. Apply now for this full-time, mid-level opportunity in Indianapolis!

Locations

  • Indianapolis, Indiana, United States

Salary

Estimated Salary Rangehigh confidence

75,000 - 105,000 USD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Technical Product Knowledgeintermediate
  • Customer Service Expertiseintermediate
  • SAP Proficiencyintermediate
  • Salesforce Experienceintermediate
  • TeamCenter Usageintermediate
  • Plumbing Products Knowledgeintermediate

Required Qualifications

  • 5+ years customer service experience (experience)
  • Prior plumbing products experience required (experience)
  • Advanced knowledge of Delta Faucet products and systems (experience)
  • High School diploma required; Bachelor’s preferred (experience)
  • Proficiency in SAP, Salesforce, TeamCenter, MS Office (experience)

Responsibilities

  • Provide Tier 2 Technical Support to business partners
  • Respond to product inquiries via phone, email, and in-person
  • Mentor and train junior specialists
  • Partner with Product Managers, Engineers, and Sales
  • Monitor communication channels and ensure prompt follow-up

Benefits

  • general: Comprehensive benefit plans and retirement savings
  • general: Tuition reimbursement and employee incentives
  • general: Award-winning culture for diversity and inclusion
  • general: Work-life balance and flexibility
  • general: Resources for mental, physical, and financial wellbeing

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Tags & Categories

Masco CareersDelta Faucet JobsPlumbing Industry CareersCustomer Service JobsIndianapolis JobsIndiana JobsTechnical Support RolesManufacturingHome Improvement

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Masco Corporation logo

Sr. Product Specialist at Masco Corporation in Indianapolis, IN - Apply Now!

Masco Corporation

Sr. Product Specialist at Masco Corporation in Indianapolis, IN - Apply Now!

full-timePosted: Jan 30, 2026

Job Description

Sr. Product Specialist at Masco Corporation - Indianapolis, IN

About Masco Corporation

Masco Corporation is a global leader in home improvement and building products, renowned for brands like Delta Faucet. Headquartered in Livonia, Michigan, Masco operates worldwide, emphasizing innovation, sustainability, and customer satisfaction. Delta Faucet, a Masco subsidiary, transforms everyday water experiences through cutting-edge plumbing solutions. With a commitment to diversity, inclusion, and excellence, Masco offers rewarding careers in a dynamic environment. Join Masco Corporation for progressive growth and impactful work in the plumbing industry.

Job Summary

The Sr. Product Specialist at Delta Faucet (Masco Corporation) in Indianapolis, IN, is a pivotal role for ambitious professionals with technical aptitude. You'll research and resolve complex product inquiries from trade, retail customers, and agencies. As a Tier 2 technical support expert, you'll mentor juniors, support new product launches, and ensure exceptional customer experiences across phone, email, and in-person channels. Requiring advanced knowledge of Delta products, SAP, TeamCenter, and Salesforce, this position demands independence, calculated risk-taking, and continuous learning. Ideal for those passionate about plumbing products and team collaboration.

Why This Role Stands Out

This senior position offers limited supervision, project leadership, and cross-functional impact. Expand your expertise with provided tools and training while contributing to Delta Faucet's innovative mission.

Key Responsibilities

  • Deliver Tier 2 technical support to business partners, Contact Centers, and Rep Agencies.
  • Handle routine and non-routine product inquiries via multiple channels with prompt, professional communication.
  • Partner with Product Managers, Engineers, Sales Managers to resolve complex issues.
  • Mentor and train newer specialists, providing feedback during onboarding and ongoing development.
  • Monitor communications, ask qualifying questions, and anticipate customer needs to minimize repeat contacts.
  • Support new product launches and attend cross-functional meetings.
  • Manage multiple tasks, make business decisions independently, and address customer dissatisfaction effectively.

Skills & Qualifications

Required Skills

  • Strong technical aptitude and advanced knowledge of Delta Faucet product lines.
  • Proficiency in operational systems: SAP, Salesforce, TeamCenter, MS Office.
  • Excellent communication across phone, email, and in-person.
  • Ability to work under limited supervision and handle dynamic decision-making.

Education & Experience

  • High School diploma required; Bachelor’s degree preferred.
  • 5+ years customer service experience or equivalent.
  • Prior experience with plumbing products mandatory.
  • Proven mentoring and training capabilities.

Delta Faucet provides tools to deepen your product knowledge, ensuring success in this role.

Benefits & Perks at Masco Corporation

Masco values its people as top assets, offering an inclusive culture and comprehensive rewards:

  • Culture: Award-winning for equality, diversity, inclusion, flexibility, and work-life balance.
  • Wellbeing: Full benefits, retirement plans, tuition reimbursement, incentives, mental/physical/financial resources.
  • Professional Growth: Training opportunities, mentorship, and involvement in innovative projects.
  • Innovation Environment: Collaborate with passionate teams shaping the future of plumbing.

Estimated salary: $75,000 - $105,000 USD annually, based on experience, location, and market data for senior customer support roles in Indianapolis.

FAQ

What experience is required for Sr. Product Specialist?
5+ years in customer service, plumbing product knowledge, and proficiency in Delta systems.

Is relocation assistance offered?
Not specified; local candidates preferred in Indianapolis, IN.

What makes Delta Faucet unique?
Commitment to sustainability, innovation, and inclusive excellence in plumbing solutions.

How to apply for Masco Corporation jobs?
Submit your resume via the careers portal and highlight plumbing experience.

Join Masco Corporation's Delta Faucet team today and elevate customer experiences while advancing your career. Apply now for this full-time, mid-level opportunity in Indianapolis!

Locations

  • Indianapolis, Indiana, United States

Salary

Estimated Salary Rangehigh confidence

75,000 - 105,000 USD / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Technical Product Knowledgeintermediate
  • Customer Service Expertiseintermediate
  • SAP Proficiencyintermediate
  • Salesforce Experienceintermediate
  • TeamCenter Usageintermediate
  • Plumbing Products Knowledgeintermediate

Required Qualifications

  • 5+ years customer service experience (experience)
  • Prior plumbing products experience required (experience)
  • Advanced knowledge of Delta Faucet products and systems (experience)
  • High School diploma required; Bachelor’s preferred (experience)
  • Proficiency in SAP, Salesforce, TeamCenter, MS Office (experience)

Responsibilities

  • Provide Tier 2 Technical Support to business partners
  • Respond to product inquiries via phone, email, and in-person
  • Mentor and train junior specialists
  • Partner with Product Managers, Engineers, and Sales
  • Monitor communication channels and ensure prompt follow-up

Benefits

  • general: Comprehensive benefit plans and retirement savings
  • general: Tuition reimbursement and employee incentives
  • general: Award-winning culture for diversity and inclusion
  • general: Work-life balance and flexibility
  • general: Resources for mental, physical, and financial wellbeing

Target Your Resume for "Sr. Product Specialist at Masco Corporation in Indianapolis, IN - Apply Now!" , Masco Corporation

Get personalized recommendations to optimize your resume specifically for Sr. Product Specialist at Masco Corporation in Indianapolis, IN - Apply Now!. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Sr. Product Specialist at Masco Corporation in Indianapolis, IN - Apply Now!" , Masco Corporation

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Masco CareersDelta Faucet JobsPlumbing Industry CareersCustomer Service JobsIndianapolis JobsIndiana JobsTechnical Support RolesManufacturingHome Improvement

Answer 10 quick questions to check your fit for Sr. Product Specialist at Masco Corporation in Indianapolis, IN - Apply Now! @ Masco Corporation.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

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