About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company, connecting the world's healthcare ecosystem. With a presence in over 40 countries, we drive innovation in pharmaceutical distribution, medical product manufacturing, and patient care solutions. In the Philippines, our Bonifacio Global City-Taguig office serves as a hub for customer service operations, supporting vital healthcare functions like medical billing and reimbursement. As a Fortune 500 company, Cardinal Health prioritizes employee well-being, diversity, and inclusive growth, making it a top employer in the healthcare sector.

Role Overview

The Sr Rep, Customer Service Ops – Voice position at Cardinal Health in Bonifacio Global City-Taguig, Philippines, is a pivotal role within our Customer Service Operations team. This full-time opportunity focuses on delivering high-quality outsourced services to customers in medical billing, reimbursement, and related areas. As a Senior Representative, you will act as a key liaison, handling voice-based interactions to resolve complex issues, administer contracts, process orders, and enhance customer relationships. Ideal for professionals with experience in healthcare customer service, this role offers independence, technical depth, and opportunities to mentor others.

Key Responsibilities

• Establish, maintain, and enhance customer business through effective contract administration, order processing, and proactive problem resolution.
• Provide specialized outsourced services in medical billing and reimbursement, serving as the primary liaison for research, dispute resolution, and customer support.
• Apply in-depth knowledge of job policies, procedures, and technical specialties to complete diverse assignments efficiently.
• Independently resolve complex problems using advanced skills, modifying processes as needed to achieve optimal outcomes.
• Work autonomously within established guidelines, receiving general direction on new tasks while providing technical assistance and guidance to junior team members.

Qualifications & Requirements

To succeed in this Sr Rep role, candidates need a solid foundation in customer service with a focus on healthcare operations. Key qualifications include:

• Minimum 1 year of relevant experience in customer service, preferably in medical billing or reimbursement.
• High School Diploma, GED, or technical certification in a related field, or equivalent professional experience.
• Strong performance history: Minimum 3.0 rating or Meets/Achieved on the last performance review, with no active disciplinary actions (DAs), Performance Improvement Plans (PIPs), or prescriptive periods.
• Open to B2 promotions and B3 lateral moves; candidates must not have applied to the same role or job family in the last 6 months.

This position welcomes back-to-work individuals, people with disabilities, those without college degrees, and Veterans, reflecting Cardinal Health's commitment to inclusive hiring.

Benefits & Perks

Cardinal Health offers competitive benefits tailored to support your professional and personal life:

• Inclusive Culture: A workplace that celebrates diversity of thought, experience, and background, ensuring you can be your authentic self.
• Career Development: Opportunities for internal promotions, lateral moves, and skill-building in a global healthcare leader.
• Equal Opportunity: Affirmative action employer providing consideration without regard to race, religion, disability, gender, veteran status, or other protected categories.
• Work-Life Balance: Flexible operations in a modern Bonifacio Global City-Taguig location.
• Health & Wellness: Access to healthcare-focused perks and employee support programs.

Career Growth

At Cardinal Health, career progression is a reality. Starting as a Sr Rep, you can advance within Customer Service Operations or pivot to broader healthcare roles like account management or operations leadership. Our internal mobility programs, including B2/B3 pathways, ensure high performers grow quickly. With training in advanced customer service techniques and healthcare regulations, you'll build expertise that opens doors globally. Many team members mentor others, fostering leadership skills essential for senior positions.

Why Join Us

Joining Cardinal Health means contributing to life-saving healthcare solutions while thriving in a supportive environment. In the Philippines, our Taguig hub offers a dynamic setting in Bonifacio Global City, blending urban vibrancy with professional excellence. We value your unique background—whether you're a Veteran, returning to work, or from a non-traditional path—and empower you to innovate in customer service. With a focus on medical supply chain integrity and patient outcomes, your work directly impacts global health. Apply today to be part of a team that delivers better solutions through diversity and expertise.

Role FAQs

Q: What experience level is required?
A: Minimum 1 year; senior-level skills in problem-solving and technical knowledge preferred.

Q: Is a college degree necessary?
A: No—High School Diploma or equivalent suffices, with encouragement for non-degree holders.

Q: Are internal candidates eligible?
A: Yes, open to B2 promotions and B3 laterals, subject to performance and recency rules.

Q: What is the work environment like?
A: Independent work with guidance on new tasks; voice-based customer interactions in a collaborative team.

Q: How does Cardinal Health support diversity?
A: As an Equal Opportunity employer, we ensure fair consideration and celebrate differences for innovative solutions.