About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company that touches the lives of millions every day. With operations spanning over 40 countries, we connect patients, providers, payers, pharmacists, and manufacturers for integrated care solutions. Our mission is to enable seamless pharmaceutical and medical product flow, ensuring better health outcomes worldwide. In the Philippines, Cardinal Health maintains a strong presence, particularly in Bonifacio Global City-Taguig, fostering innovation in customer service operations within the healthcare supply chain.

Founded on principles of integrity and excellence, Cardinal Health reported over $205 billion in revenue in recent years, underscoring our position as a Fortune 500 leader. We specialize in pharmaceutical distribution, medical products, and clinical services, making us a pivotal player in the healthcare ecosystem. Our commitment to diversity, equity, and inclusion creates an environment where every employee can thrive authentically.

Role Overview

The Sr Rep, Customer Service Ops – Voice position at Cardinal Health in Bonifacio Global City-Taguig, Philippines, is a dynamic role within our Customer Service Operations team. This senior representative handles voice-based interactions, providing outsourced services related to medical billing, reimbursement, and other critical customer needs. As a liaison, you will resolve complex problems, manage customer orders, and enhance business relationships through expert problem-solving.

This full-time role demands in-depth knowledge of job policies and advanced skills to operate independently. Ideal for professionals with experience in healthcare customer service, it offers a platform to apply technical expertise in a fast-paced, supportive environment. Open to internal promotions from B2 and lateral moves from B3 levels, this position emphasizes performance and eligibility.

Key Responsibilities

In this role, you will drive customer satisfaction by executing core functions with precision:

• Establish, maintain, and enhance customer relationships through effective contract administration and order management.
• Deliver outsourced services in medical billing, reimbursement, and related areas, acting as the primary liaison for issue resolution.
• Conduct thorough research to solve disputes and complex problems independently, applying advanced skills.
• Modify processes when necessary to address unique situations while adhering to established procedures.
• Provide general guidance and technical assistance to less experienced team members, fostering team development.

Expect to work independently on assignments, receiving only general guidance on new tasks, ensuring efficiency and innovation in daily operations.

Qualifications & Requirements

To succeed as Sr Rep, Customer Service Ops – Voice, candidates must meet these criteria:

• Minimum 1 year of relevant experience in customer service or healthcare operations.
• High School Diploma, GED, technical certification in a related field, or equivalent practical experience.
• Eligible internal candidates: Open to B2 promotions and B3 laterals; not applied to same role/family in last 6 months.
• Performance standard: Minimum 3.0 rating, Meets, or Achieved on last review.
• Disciplinary status: No active DAs, PIPs, or prescriptive periods.

At this senior level, you should effectively apply job and company knowledge, possess in-depth technical expertise, and resolve complex issues autonomously. Candidates who are back-to-work, people with disabilities, without college degrees, and Veterans are encouraged to apply.

Benefits & Perks

Cardinal Health offers a comprehensive benefits package tailored to support your professional and personal life:

• Competitive salary estimated at PHP 420,000 - 616,000 annually, based on healthcare sector rates in the Philippines with a buffer for growth potential.
• Inclusive culture celebrating diversity of thought, experience, and background for authentic self-expression.
• Equal Opportunity/Affirmative Action employer, ensuring fair consideration regardless of protected statuses.
• Opportunities for internal mobility and career progression within a global leader.
• Supportive workplace with emphasis on work-life balance and employee well-being.

Career Growth

Cardinal Health invests in your development with structured paths for advancement. This Sr Rep role serves as a stepping stone to higher operations management or specialized healthcare service positions. Access training programs, mentorship, and performance-based promotions. Our internal mobility policy encourages growth, with many employees advancing from entry-level to leadership roles. Join a company where your contributions directly impact global healthcare delivery.

Why Join Us

Choosing Cardinal Health means aligning with a purpose-driven organization that values innovation and impact. In Bonifacio Global City-Taguig, enjoy a vibrant location with modern facilities and proximity to urban amenities. Be part of a team solving real-world healthcare challenges, from streamlining medical reimbursements to enhancing patient care indirectly through superior service. Our commitment to an inclusive workplace empowers you to bring your best, supported by a culture of recognition and respect.

Role FAQs

What is the experience level required?

Minimum 1 year of experience; senior-level skills in problem resolution and policy application.

Is this role open to internal candidates?

Yes, B2 promotions and B3 laterals are welcome, subject to performance and eligibility rules.

What benefits does Cardinal Health offer?

Competitive pay, diversity-focused culture, career growth, and equal opportunity policies.

Where is the position located?

Bonifacio Global City-Taguig, Philippines – a prime business hub.

How does Cardinal Health support diversity?

We celebrate differences, encourage underrepresented groups, and maintain strict EEO standards.

Ready to elevate your career? Apply now for this Sr Rep, Customer Service Ops – Voice role at Cardinal Health.