Sr. Representative, Customer Order Management - Cardinal Health Work from Home, KY

About Cardinal Health

Cardinal Health, a global leader in healthcare services and products, empowers pharmacies, hospitals, and healthcare providers with innovative solutions that improve patient outcomes and streamline operations. With annual revenues exceeding $200 billion, we operate at the intersection of commerce and care, delivering essential medical products, pharmaceuticals, and logistics support across the United States and beyond. Our commitment to operational excellence and customer-centric innovation makes us a trusted partner in the healthcare supply chain. Join our Customer Service Operations team and contribute to a mission that touches millions of lives daily.

Role Overview

As a Sr. Representative, Customer Order Management at Cardinal Health, you'll play a pivotal role in delivering exceptional customer service in a dynamic, work-from-home environment in Kentucky. This full-time position involves managing customer accounts, ensuring timely order fulfillment, and providing sales support to field representatives. Working shifts of 10:00 am - 7:00 pm EST or 11:00 am - 8:00 pm EST, you'll collaborate cross-functionally with Commercial, Finance, Supply Chain, and Operations teams to optimize performance and enhance customer experiences. Ideal for professionals with 3-6 years of experience in customer service or healthcare operations, this role offers the chance to strengthen relationships, resolve complex issues, and drive business growth.

Key Responsibilities

In this senior-level customer service role, your impact will be felt through hands-on management and strategic support:

• Deliver outstanding customer service by managing order fulfillment, backorders, substitutes, product changes, and new/lost business submissions.
• Provide outsourced services including medical billing, reimbursement, and dispute resolution as a key liaison.
• Track demand, report complaints, incidents, and recalls while collaborating with Quality and Regulatory teams.
• Analyze customer trends to identify challenges and opportunities, supporting process improvements in inventory, suppliers, and cost control.
• Build relationships with stakeholders across Supply Chain, Finance, Operations, Marketing, and Commercial teams.
• Troubleshoot customer issues, investigate anomalies in POS systems and website ordering, and support post-sales resolutions.

Daily Impact

Each day, you'll communicate directly with customers to address needs, ensuring Cardinal Health's operational performance exceeds expectations and fosters long-term partnerships.

Qualifications & Requirements

To succeed in this role, candidates should demonstrate:

• 3-6 years of experience in customer service, account management, or healthcare operations.
• High School Diploma, GED, or equivalent work experience.
• Proven ability to work in fast-paced, collaborative environments with strong team motivation.
• Excellent communication skills for building solid relationships and resolving complex problems independently.
• In-depth knowledge of job policies, advanced problem-solving skills, and the ability to modify processes as needed.

Experience in healthcare supply chain, medical billing, or sales support is highly preferred. This position requires working independently with general guidance on new assignments and providing technical assistance to junior team members.

Benefits & Perks

Cardinal Health offers competitive compensation estimated at $65,000 - $95,000 annually, plus a robust benefits package designed for work-life balance and financial security:

• Fully remote work from home in Kentucky with flexible EST shifts.
• Comprehensive medical, dental, and vision insurance with low premiums.
• 401(k) plan with generous company matching contributions.
• Paid vacation, sick leave, and holidays, plus parental leave.
• Tuition reimbursement and ongoing professional development programs.
• Wellness programs, employee assistance, and discounts on health products.

Career Growth

At Cardinal Health, career progression is a priority. As a Sr. Representative, you'll gain exposure to advanced operational strategies and cross-functional leadership. High performers advance to roles like Customer Service Manager, Operations Analyst, or Sales Support Specialist. Our internal mobility programs and leadership training ensure your growth aligns with company expansion in healthcare logistics and services.

Why Join Us

Choosing Cardinal Health means joining a Fortune 500 company with a proven track record of stability and innovation. In this work-from-home role in Kentucky, you'll enjoy the flexibility of remote work while contributing to a vital healthcare ecosystem. Our focus on employee development, inclusive culture, and customer-first ethos sets us apart. Be part of a team that enhances patient care through superior service and operational excellence. With opportunities to influence process improvements and business development, this position offers both immediate impact and long-term rewards.

Role FAQs

Is this a fully remote position?

Yes, this Sr. Representative role is work-from-home based in Kentucky, United States, with specified EST shifts.

What experience level is required?

3-6 years preferred in customer service, account management, or healthcare-related fields.

What is the estimated salary range?

Approximately $65,000 - $95,000 USD per year, based on healthcare sector rates with a buffer for competitiveness.

Does Cardinal Health offer training?

Absolutely. New hires receive comprehensive onboarding, and ongoing training supports skill enhancement and certifications.

How do I apply?

Click 'Apply Now' to submit your resume and join Cardinal Health's talent community for exclusive opportunities.

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