Sr. Specialist, Account Management (PSAO Support) at Cardinal Health

About Cardinal Health

Cardinal Health, a global leader in healthcare services, empowers pharmacies, hospitals, and health systems with innovative solutions that streamline operations and improve patient outcomes. With a robust network supporting thousands of independent pharmacies, buying groups, and hospital systems, Cardinal Health drives efficiency in pharmaceutical distribution, managed care, and back-office functions. Our Pharmaceutical Solutions Account Owner (PSAO) platforms, including LeaderNET, MSInterNet, and MCC, provide critical support for reimbursement, PBM contracting, and claim adjudication. Join a Fortune 500 company committed to transforming healthcare through technology, expertise, and unwavering customer focus.

Role Overview

As a Sr. Specialist, Account Management (PSAO Support), you become the trusted primary point of contact for over 6,000 retail independent pharmacies, VIP buying groups like Topco, and major health systems. This high-impact, full-time role operates nationwide from a field-based location, handling 15-40 daily interactions via phone, email, inquiry forms, and live chat. You'll resolve complex issues in pharmacy reimbursement, PBM contracting, credentialing, and PSAO onboarding while fostering strong relationships with customers and sales teams. Working Monday-Friday, 8:00 AM-5:00 PM EST, in a dynamic high-volume environment, you'll leverage your expertise to ensure seamless pharmacy operations and exceptional customer experiences.

Key Responsibilities

Your day-to-day impact includes:

• Possessing Tier 1 knowledge of PSAO platforms (LeaderNET, MSInterNet, MCC) to route inquiries efficiently.
• Managing 10-20 customer cases at a time, addressing product, solutions, and PSAO-related questions for buying groups and health systems.
• Answering 15-40 incoming calls daily from pharmacy staff and sales teams, using de-escalation techniques for escalated issues.
• Conducting customer outreach via email and phone, acting as a liaison between customers and PSAOs.
• Leading new customer orientation calls, participating in daily team huddles, and representing managed care in meetings with pharmacy chains.
• Identifying and tracking customer pain points to implement processes that enhance overall experience.
• Troubleshooting technical issues independently and maintaining required phone coverage in a virtual team setting.

Why This Role Matters

In the evolving healthcare landscape, your ability to navigate grey areas with critical thinking and adapt to new concepts directly supports Cardinal Health's mission to optimize pharmacy back-office functions and drive customer satisfaction.

Qualifications & Requirements

To succeed, candidates should demonstrate:

• 1-3+ years of customer service experience (required).
• Managed care, reimbursement, PBM knowledge, and pharmacy experience (highly preferred).
• Proficiency in Microsoft Office and prior computer systems experience.
• Exceptional verbal and written communication, active listening, and interpersonal skills.
• Strong organizational abilities, attention to detail, and a proactive work ethic.
• Confidence in de-escalation, problem-solving, and virtual collaboration.

Prior exposure to in-store pharmacy operations, credentialing, and claim adjudication is a plus, equipping you to handle Tier 1 inquiries with precision.

Benefits & Perks

Cardinal Health offers competitive compensation from $57,000 to $81,600 USD per year, with opportunities for growth. Enjoy a predictable Monday-Friday schedule, field-based flexibility across the US, and comprehensive benefits including health insurance, retirement plans, and professional development. Participate in our Mentorship Program to accelerate your career, attend cross-departmental meetings for broad exposure, and contribute to a collaborative culture focused on innovation in healthcare.

Career Growth

This senior specialist role is a launchpad for advancement in Cardinal Health's customer care and account management teams. Hone expertise in PSAOs and managed care to transition into sales support, operations leadership, or specialized pharmacy consulting. Our commitment to mentorship, knowledge-sharing huddles, and recurring stakeholder meetings ensures continuous skill-building in a rapidly changing industry.

Why Join Us

At Cardinal Health, you'll advocate for pharmacies nationwide, bridging gaps in reimbursement and contracting to deliver tangible value. Thrive in a supportive virtual environment with professional growth opportunities, impactful work, and a team dedicated to excellence. With a salary buffer for top performers and nationwide flexibility, this is your chance to elevate your career in healthcare account management.

Role FAQs

What is the work schedule?

Monday-Friday, 8:00 AM-5:00 PM EST, with required phone coverage.

Is pharmacy experience required?

Preferred but not mandatory; customer service experience is essential.

What PSAOs does this role support?

LeaderNET, MSInterNet, and MCC.

Is this a remote role?

Yes, US-Nationwide-FIELD based, fully virtual collaboration.

Ready to support America's pharmacies? Apply now for this Sr. Specialist role at Cardinal Health.