About CrowdStrike

CrowdStrike stands as a global leader in cybersecurity, safeguarding people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world’s most advanced AI-native platform, the Falcon platform. Serving customers across all industries, CrowdStrike ensures businesses run smoothly, communities stay safe, and lives progress without interruption. We foster a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. Our team thrives on limitless passion, relentless innovation, and fanatical commitment to customers, community, and each other.

Role Overview

The Sr. Technical Account Manager (Remote, Canada) role at CrowdStrike is perfect for passionate cybersecurity professionals dedicated to customer advocacy. In this position, you’ll provide proactive technical support to Premium Support customers, working alongside experts who pioneered internet security and hacking defenses. Your focus will be ensuring customers are protected, stable, and empowered to stop breaches via the Falcon platform. Success demands motivation, self-education commitment, stellar customer service, and top-tier technical problem-solving in a collaborative, remote-first environment.

Key Responsibilities

As a Sr. Technical Account Manager, you’ll be the primary technical contact, augmenting support teams and onboarding new clients to CrowdStrike’s cutting-edge platforms. Conduct proactive periodic health checks, deliver product training, and develop best practices to drive customer success. Serve as a fierce customer advocate, documenting feedback for internal stakeholders and engaging across organizational levels—from SOC frontlines to C-suite executives. Research issues swiftly, provide recommendations and action plans, escalate when needed, and lead cross-functional resolutions. Leverage internal expertise, create reusable knowledge base content, and participate in team communications on emerging technologies. Identify renewal risks, collaborate on remediations, support sales expansions, and ensure timely case resolutions.

Daily Impact

Every day, you’ll empower customers to maximize Falcon platform value, mitigate risks, and achieve breach prevention goals, directly contributing to CrowdStrike’s mission.

Qualifications & Requirements

To excel, hold a Bachelor’s Degree or equivalent experience, with hands-on work in Windows Server Operating Systems. Demonstrate knowledge of enterprise web technologies, security, and modern infrastructures. Essential skills include excellent customer service to build instant technical credibility, superior written and verbal communication, proven problem-solving, and a collaborative mindset. Willingness to travel up to 25% is required, alongside unwavering commitment to customer success. Bonus qualifications: Computer Science degree, CISSP or ITIL certifications, 3+ years in SaaS customer success/support/technical account management, Linux/Mac expertise, Python scripting, and REST API experience.

Benefits & Perks

CrowdStrike offers a competitive salary range of 115,000 - 176,000 CAD per year for this remote Canada role, reflecting our investment in top talent. Enjoy a fully remote-first culture with flexibility to balance work and life. Access ongoing self-education resources, cutting-edge tools, and collaboration with cybersecurity luminaries. Benefit from a mission-driven environment promoting autonomy, innovation, and community impact. Additional perks include travel opportunities, comprehensive health benefits, and support for professional growth in a high-impact industry.

Career Growth

At CrowdStrike, career trajectories soar with limitless opportunities. As a Sr. Technical Account Manager, you’ll gain exposure to advanced AI-native security technologies, cross-functional leadership, and strategic customer engagements. Our remote-first culture supports continuous learning, certifications like CISSP/ITIL, and skill-building in Python, APIs, and multi-platform expertise. High performers advance to roles in sales engineering, product management, or executive advocacy, fueled by our passion for innovation and customer obsession.

Why Join CrowdStrike

Join a company redefining cybersecurity with the Falcon platform, where your work directly stops breaches and protects global enterprises. Thrive in a remote-first culture valuing autonomy, passion, and teamwork. Work with pioneers who ‘wrote the book’ on hacking, in a supportive environment prioritizing customer success. With competitive pay up to 176K CAD, flexibility, and mission alignment, CrowdStrike is where cybersecurity careers ignite. The future starts with you—stop breaches, innovate relentlessly, and build a legacy in Canada’s remote tech scene.

Role FAQs

Is this role fully remote?

Yes, this Sr. Technical Account Manager position is remote within Canada, embracing our remote-first culture.

What salary can I expect?

Disclosed range is 115,000 - 160,000 CAD, with estimated upside to 176,000 CAD yearly based on experience.

Do I need certifications?

Bachelor’s or equivalent required; CISSP/ITIL, Linux/Mac expertise, and Python/REST API are bonuses.

How much travel is involved?

Up to 25%, supporting customer engagements.

What platforms will I work with?

Primarily Falcon platform, with Windows Server focus and multi-OS knowledge advantageous.