About CrowdStrike

CrowdStrike stands as a global leader in cybersecurity, safeguarding people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world’s most advanced AI-native platform, the Falcon platform. Serving customers across all industries, CrowdStrike ensures businesses run smoothly, communities stay safe, and lives progress securely. We foster a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. Our team thrives on limitless passion, relentless innovation, and fanatical commitment to customers, community, and each other. Join us to shape the future of cybersecurity.

Role Overview

The Sr. Technical Account Manager - Public Sector/Gov (Remote) role at CrowdStrike is designed for passionate professionals in internet security and customer advocacy. In this position, you’ll provide proactive technical support to Premium Support customers in the public sector and government space. Working with experts who pioneered hacking and internet security, you’ll ensure customers are protected, stable, and empowered against breaches via the Falcon platform. This remote role demands a self-starter mindset, commitment to self-education, stellar customer service, and top-tier technical problem-solving skills. With up to 25% travel and periodic background checks for government clients, it’s a high-impact opportunity to drive customer success.

Why This Role Matters

As the primary technical contact, you’ll augment support teams, onboard customers, and engage from SOC frontlines to C-suite executives, amplifying CrowdStrike’s mission to stop breaches.

Key Responsibilities

In this role, you’ll take ownership of customer success through hands-on technical leadership:

• Serve as the primary technical contact, augmenting customer support teams and onboarding new clients to CrowdStrike platforms like Falcon.
• Ensure success via proactive health checks, product training, and best practices sharing.
• Act as customer advocate, documenting feedback for internal stakeholders.
• Engage across customer organizations, researching issues timely with recommendations and action plans.
• Escalate issues, lead cross-functional resolutions, and leverage internal expertise including development engineers.
• Create knowledge base content, participate in team communications, and identify renewal risks for remediation.
• Support sales in expansion opportunities and drive timely case resolutions.

Qualifications & Requirements

To excel, bring these core qualifications:

• Bachelor’s Degree or equivalent experience.
• Experience with Windows Server Operating Systems.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Excellent customer service, communication (written/verbal), and problem-solving skills.
• Collaborative attitude and commitment to customer success.
• Ability to travel up to 25% and pass government-required background/fingerprint checks.

Preferred Qualifications

Stand out with: Bachelor’s in Computer Science, CISSP/ITIL certifications, 3+ years in SaaS customer success/support, Linux/Mac expertise, Python scripting, and REST API experience.

Benefits & Perks

CrowdStrike offers unmatched rewards in a remote-first environment:

• Market-leading compensation ($110,000 - $176,000 USD) and equity awards.
• Comprehensive physical/mental wellness programs.
• Competitive vacation, holidays, and paid parental/adoption leaves.
• Professional development for all levels.
• Employee Networks, volunteer opportunities, and Great Place to Work™ certification globally.

Career Growth

At CrowdStrike, career ownership is real. Access endless learning via internal tools, technical communications, and innovation focus. Advance from technical expertise to leadership, supporting sales expansions and renewals. Our culture values self-starters, fostering growth in cybersecurity’s forefront with the Falcon platform.

Why Join CrowdStrike

Join a mission-driven powerhouse redefining security. Our remote-first culture, AI-native Falcon platform, and breach-stopping ethos set us apart. Enjoy premium compensation, equity, wellness, and belonging for all—veterans, disabled individuals, every background. CrowdStrike is an equal opportunity employer committed to empowerment and success.

Role FAQs

Q: Is this role fully remote? Yes, #LI-Remote allows work from anywhere in the US, with up to 25% travel.

Q: What salary can I expect? Estimated $110,000 - $176,000 USD yearly, plus equity.

Q: Are certifications required? Preferred, like CISSP/ITIL; experience trumps.

Q: Does it involve government clients? Yes, requiring background/fingerprint checks.

Q: How does Falcon fit in? Central to onboarding, health checks, and support for breach prevention.