About PepsiCo

PepsiCo is one of the world's largest food and beverage companies, with iconic brands like Pepsi, Gatorade, Sabritas, Gamesa, Quaker, and Sonrics consumed more than a billion times a day across over 200 countries. In Mexico, these brands have been staples in homes for over 116 years. PepsiCo fosters a culture of curiosity, innovation, and inclusivity, where every employee—from leadership to front lines—dares for better. Joining PepsiCo means contributing to a global mission of making the world a better place through sustainable products and positive impact. As an SRE Design & Support Engineer in Miguel Hidalgo, Mexico City, you'll be part of a dynamic team powering digital transformation for consumer, commercial, supply chain, and enablement functions.

Role Overview

The SRE Design & Support Engineer role at PepsiCo is pivotal in implementing Site Reliability Engineering (SRE) principles to ensure resilient, high-performing applications across a portfolio of 260+ digital products. Focused on cloud architecture, full-stack development, B2B PepsiConnect, Direct-to-Customer platforms, and S&T roadmap applications, this position blends software engineering, IT operations, and analytics. You'll drive shift-left activities, proactive incident prevention, and automation to deliver delightful customer experiences while minimizing business impact. This full-time role reports into a global team, emphasizing observability, error budgets, and AI Ops adoption in a modern, distributed cloud environment.

Key Responsibilities

Embed Reliability in Design

Engage product and engineering teams early to define events, logging, monitoring, and observability standards. Ensure non-functional requirements like SLA/SLO/SLI and error budgets are integral to offerings.

Proactive SRE Support

Diagnose anomalies before user impact, orchestrate end-to-end ecosystem remediations, and prevent P1/P2 incidents using SRE tools and automation across cloud-architected applications.

Collaboration & Optimization

Participate in escalations, blameless postmortems, and empower customer-facing teams with SRE insights. Optimize L2 operations through workflow automation and drive AI Ops across teams.

Platform Shaping

Observe and improve full-stack application interactions, shape SRE orchestration platforms with inputs from production ops, business, and engineering.

Qualifications & Requirements

Candidates need a Bachelor’s degree in Computer Science, Information Technology, or a related field. Require 3-5 years of experience evolving into SRE, with hands-on expertise in transforming IT operations. Key technical skills include Python, SQL/NoSQL databases (MySQL, MongoDB, Cassandra, PostgreSQL), monitoring tools (AppDynamics, ELK Stack, Grafana, Splunk, Dynatrace), Kafka, and SRE Ops toolsets. Proficiency in cloud architecture (Azure/AWS), front-end (HTML, CSS, JavaScript, React/Angular/Vue.js), and back-end (Java, Spring Boot, APIs) is essential. Prior experience shaping SRE solutions for events, diagnostics, performance, and alerts is a plus. Strong analytics, influence, and collaboration skills are critical for this role.

Benefits & Perks

PepsiCo offers a comprehensive benefits package tailored to Mexico, including competitive salary estimated at 650,000-950,000 MXN yearly, health insurance, retirement plans, and paid time off. Enjoy perks like flexible work arrangements, professional development programs, and access to global learning platforms. As part of PepsiCo's inclusive culture, benefit from employee resource groups, wellness initiatives, and opportunities to work on high-impact projects with iconic brands. Additional perks include product discounts, team-building events, and a focus on work-life balance in a modern Miguel Hidalgo office.

Career Growth

At PepsiCo, career progression is driven by your initiative. This SRE role opens doors to advanced positions in global SRE leadership, cloud architecture, or digital product management. Benefit from mentorship, cross-functional projects, and leadership training. PepsiCo's Dare for Better ethos encourages innovation, with many employees advancing to senior engineering or operations roles. Leverage exposure to 260+ applications and global teams for rapid skill-building in AI Ops, DevOps, and reliability engineering.

Why Join Us

Join PepsiCo's SRE team to shape the future of digital reliability for a company touching billions daily. Work on cutting-edge cloud-native applications, collaborate globally, and make tangible impacts on business outcomes. In Mexico City’s vibrant Miguel Hidalgo district, enjoy a premium work environment fostering inclusivity and innovation. PepsiCo values diverse thinkers who dare to influence positive change—your expertise will drive resilient systems powering beloved brands.

Role FAQs

What is the experience level required?

3-5 years evolving to SRE, with IT ops transformation background.

Which technologies are key?

Python, cloud platforms (Azure/AWS), full-stack dev, monitoring tools like Splunk/Dynatrace.

Is relocation supported?

Local candidates preferred in Miguel Hidalgo, Mexico City; inquire during application.

What makes this role unique at PepsiCo?

Global scale on 260+ apps, proactive SRE for iconic brands, AI Ops innovation.

How to apply?

Visit PepsiCoJobs for Mexico careers and submit your resume today.