Client Due Diligence Analyst

Analyst, CDD Operations is within the Individual CDD team, a unit of the Middle Office, your primary objective is to perform due diligence on all clients with risk ratings A, B, C, D, and E/P before the approval of onboarding, trigger event reviews, or periodic reviews. You will be responsible for client contact for existing-to-bank clients to complete CDD activities, with the ability to assign or take support from Relationship Managers (RMs) for priority clients. This role is critical to maintaining the integrity and reputation of our bank, ensuring that we meet our regulatory obligations while providing exceptional service to our clients in the Emerging Affluence and Affluence segments.

Key Responsibilities

1) Request for Information (RFI): 

• Efficiently manage and respond to RFIs from internal and external stakeholders.
• Gather, analyse, and verify customer information to ensure compliance with regulatory requirements.

2) Periodic Review:

• Conduct thorough periodic reviews of customer accounts to ensure ongoing compliance.
• Identify and assess any changes in customer profiles, ensuring that all documentation is updated and accurate.

3) Trigger Review:

• Perform trigger-based reviews when specific events or activities prompt further examination of customer accounts.
• Analyze and investigate unusual or suspicious activities, escalating issues as necessary.

4) Communication and Follow-Up:

• Timely communication with clients through letters and phone calls to complete reviews before the overdue date.
• Follow up on deficient cases, issue follow-up letters, and adhere to timelines required to be served to clients before the hard hold date.
• Timely placement of risk codes for deficient customers and removal of risk codes once appropriate documents and information are received.

5) Compliance and Risk Management:

• Focus on the Retail Banking segment, specifically the Emerging Affluence and Affluence segments, ensuring compliance with regulatory requirements and internal policies.
• Follow KYC/CDD Account Opening and Periodic/Trigger Review Processes as per DOIs, updates, CDD Procedures, Group Procedures, and guidelines.   
• Update reporting trackers on cases reviewed and latest progress for MI purposes as per the timeline agreed by the Line Manager.
• Raise Service Requests (SR) for static data changes via ICM, reflecting the latest and updated client details in the system.
• Complete all e-learnings assigned for the role before the due date.

Processes

• Perform Customer Due Diligence (CDD) review activities on TRR and PRR alerts triggered for all clients, ensuring timely communication with clients and follow-up on deficient cases.
• Focus on the Retail Banking segment, specifically the Emerging Affluence and Affluence segments, ensuring compliance with regulatory requirements and internal policies.
• Follow KYC/CDD Account Opening and Periodic/Trigger Review Processes as per DOIs, updates, CDD Procedures, Group Procedures, and guidelines.   
• Ensure timely placement and removal of risk codes and update reporting trackers for MI purposes.

People & Talent 

• Ensure ongoing training and development of team members, ensuring they are suitably skilled and qualified for their roles.
• Employ, engage, and retain high-quality people, with succession planning for critical roles.
• Set and monitor job descriptions and objectives for direct reports, providing feedback and rewards in line with their performance.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Lead the RB COB CDD Operations to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.

Key stakeholders

• Collaborate with business teams (e.g., RMs/PMs/BMs/Cluster Heads), compliance teams (e.g., CMLCO/FCC/AML/Compliance/Sanction), RB COO team (e.g., RB Assurance/Branch Ops), supporting functions (e.g., Banking Ops/GBS), and Group/Regional Office (e.g., CDD Ops).

Qualifications, Experiences and Skills

• Bachelor’s degree in Finance, Business Administration, or any related field.
• Experience in Customer Due Diligence, preferably within the retail banking sector.
• Fresh Graduate are encouraged to apply.
• Demonstrate proficiency in Microsoft 365 applications.
• Business correspondence skills with excellent proficiency of English – written and spoken.
• Strong knowledge of regulatory requirements and compliance standards.
• Excellent analytical and investigative skills.
• Effective communication and interpersonal skills.
• Attention to detail and a high level of accuracy.

Certifications

• Completion of relevant compliance and CDD training programs or have professional certifications such as CAMS (Certified Anti-Money Laundering Specialist) or ICA (International Compliance Association) certification are preferred.
• Membership in relevant professional bodies such as the Association of Certified Financial Crime Specialists (ACFCS) or similar organizations is advantageous.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.