Job Summary

We are seeking a dedicated and detail-oriented Production Support Engineer to join our team. The ideal candidate will be responsible for maintaining and supporting the production environment to ensure the smooth operation of our systems and applications. This role involves troubleshooting issues, performing system maintenance, and collaborating with various teams to resolve incidents promptly.

Role can be based out of Chennai/Bangalore.

Key Responsibilities

Monitor and maintain the production environment, ensuring system availability and performance.
Troubleshoot and resolve production issues in a timely manner, minimizing downtime and impact on business operations.
Perform regular system maintenance, including updates, patches, and backups.
Collaborate with development, QA, and other teams to identify and resolve issues.
Implement and maintain monitoring tools and processes to proactively identify potential issues.
Document and maintain standard operating procedures and incident response plans.
Provide support for deployment and release management activities.
Participate in on-call rotation to provide 24/7 support for critical systems.
Continuously improve support processes and procedures to enhance efficiency and effectiveness.

Qualifications

Bachelor’s/ Master’s degree in Information Technology, Computer Science

Skills and Experience

24/7 support for critical systems

Production Support

System maintenance

Monitoring tools and processes

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.