Job Summary

Processes

•    Accurate input of loan transactions in the TP System 
•    Ensure all agreed checks in pre- processing / processing are strictly carried out.
•    Accurate processing and follow up of fee related transactions. 
•    Ensure zero tolerance areas like Nostro and Suspense reconciliations are done and to date. 
•    Support action points / accepted suggestions of Audit teams (QA, CORAM, GIA etc.) are implemented in the work place within the accepted timelines.
•    Ensure mails are responded completely, comprehensively and immediately. In cases where response cannot be prepared immediately, suitable holding response is forwarded with reasonable timelines for completion.
•     Participate in team meetings and ensure implementation of agreed action points.
•    Attend nominated classroom trainings and complete e-learnings on time. 
•    Support implementation of key projects.
•    Diarize transactions which needs manual control and ensure action on or before due date.
•    Update control sheet and reconcile the daily instructions.
•    Update productivity and error data correctly. 
•    Gain knowledge in system and process and keep up to date.
•    Ensure timely archival of records with service provider and proper maintenance of inventory of archived records. 

Risk Management

•    Support CST RP by providing necessary samples/ clarifications.
•    To escalate unit’s OR issues and losses to Manager

Key Responsibilities

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders

•    Peers, Subordinates, Managers, Senior Managers in GLS, CPC / GBS China
•    Peers in other units in GBS China

Other Responsibilities
Embed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
•    To actively participate in BCP / DR and any other UAT.
•    Actively participate in Outserve / Ideal Projects and Initiatives
•    Participation in engagement and CSR activities
•    Ensure proper maintenance of work stations and the environment of GLS work place.
•    Ensure adherence of clean desk policy.
•    Embed Here for good and Group’s brand and values in GLS

Qualifications

•    EDUCATION: Bachelor degree and above
•    CERTIFICATIONS: CET-4 and above
•    LANGUAGES: Good communication in English (articulation and writing) and very good excel skill  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.