Job Summary

•    Problem/Incident Management, Pro-Active/Preventive Maintenance, Change/Release Management, DR/BCP Management, Risk & Compliance, Documentation, Reporting, People / Training.

Business

•    Work as production supports and primarily responsible and accountable for the stability of the production systems supported
•    Ensure application compliance to policies, standards, process, and procedures within the bank
•    Lead and manage obsolesces, vulnerabilities, CVE, ICS, ICV, IVS, risks, audits for the applications supported
•    Manage stakeholders from senior management, business, operation, country technology, finance, credit, risk, client care, GIA, auditors and regulators.
•    Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
•    Review the overall design of the projects / enhancements ensuring stability of the application in production is not compromised.
•    Work with relevant Architecture, Support & Project teams to propose solutions with approved technical architecture, connectivity and security which are consistent with the Bank’s standards and policies. 
•    To ensure documentation, guidelines and procedures are in place and enforced for quality in operational processes.
•    Involve in audits, regulatory meeting and other risk related activities from support perspective.
•    24X7 stand-by support based on roster for production technical issues and critical incidents. 

Our Ideal Candidates Should have:-

•    Minimum of 6-8 years’ experience in production supports in a professional corporate environment.
•    At least Bachelor of Science in Computer Science/Information Technology & related fields
•    The ability to work across domains, partner and coordinate with multiple stakeholders and be able to manage and navigate through ambiguity and organizational complexity.
•    Proven experience in managing large-scale IT transformation initiatives.
•    Excellent communication, leadership, and stakeholder management skills.
•    Ability to manage a diverse and challenging stakeholder community.
•    An analytical thinker with strong problem-solving skills. 
•    Strong ability to analyse and understand project / programme financials and other relevant data points to synthesize observations and/or recommendations for management attention.
•    Strong organisational skills including attention to detail and multitasking ability.
•    Strong sense of personal ownership and willingness to roll-up sleeves to drive success.
•    A mindset to continuously learn and develop themselves.
•    An understanding of Strategy covering key operating domains spa
•    Excellent prioritization, organizational and time management skills.
•    Demonstrate strong problem solving skills and analytical in problem resolution.
•    Team player, fast learner, self-initiative and reliable.

Skills and Experience

•           Java
•           Shell Scripting 
•           Unix / Linux 
•           RHEL / Apache / Tomcat
•           API
•           XML
•           ELK
•           ADO
•           Solace
•           SPLUNK
•           Windows services
•           Database management
•           IBM MQ Messaging
•           Container technology
•           Open-source technology           
•           Front-End Programming Languages and Frameworks
•           Back-End Programming Languages and Frameworks
•           Cybersecurity Skills
•           User Interface (UI) and User Experience (UX)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.