Job Summary

To manage the operations and functions of Wealth Management Operations, ensuring consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk at an accepted level.

Key Responsibilities

•    Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and good business processes / judgement. 

•    Assist the Unit Manager in managing the cost budget allocated to the team by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage.

•    Ensure effective management of the number of re-work and repeated error 

•    Perform process risk analysis to identify process gaps and introduce solution to close the gaps

•    Manage the operational risk of the team to avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.

•    Ensure due care and diligence is exercised by individual and team members on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to Team Leads, Unit Managers, Stakeholders and etc. 

•    Ensure that all staff in the team continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.

•    Assist in building a performance-driven organization by constantly reviewing the team’s and individual performance against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. 

•    Support the roll-out of appropriate quality management systems in the team to measure the qualitative performance of the team / individuals, facilitate improvement initiatives and help cultivate a “Service Excellence” culture among the team members.

•    Establish and maintain close working relationship with appropriate persons in the Spoke countries, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner.

•    Understand and ensure adherence to the Group’s Policies, Standards and Procedures

•    Immediate escalation of actual and potential errors to line manager, including but not limited to errors involving control failure, regulatory breaches, data breaches, etc. 

•    Adherence to the requirements and timeline of incident reporting to BRM team and Country team

•    Ensure satisfactory audit rating in both internal and external reviews
•    Ensure that emails / enquiries are replied promptly, and the generic mailbox is managed responsibly.
•    Ensure all reconciliation (GL and fund reconciliations) are in place, the outstanding items are reviewed and highlighted/escalated appropriately. 

Strategy

•    Awareness and understanding of the WS COO Strategy, and all related business and functional strategies.
•    Advise on, recommend and help facilitate significant strategic initiatives that advance the agenda and effectiveness of WS journey, in partnership with key stakeholders as appropriate

Business

•    Ensure Timely resolution of customer queries & complaints
•    Being client centric understands customers requirements, able to apply them and guide other team members
•    Consistently exceed productivity, accuracy and timeliness norms
•    Identifies and shares best practices within your scope of work with LM/Unit Manager with a view to implementing standardized, simplified and automated processes—minimizing non value -added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities.
•    Identify and suggest process improvement through automation, STP and Digitization or cost reduction solutions.
•    Cross skill self across in at least two different elements and product areas
•    Utilize all training opportunities available
•    Maintaining smooth interaction and TAT’s effectively for all activities.
•    Ensure updation of all registers, trackers & MIS on a daily basis.
•    With Ownership look for end to end resolution of Issues being encountered.
•    Ensure to have sufficient process knowledge to independently perform operations and must demonstrate proficiency by successfully performing this activity.

Risk Management

•    Adhere to laid out processed and procedures while completing process actions.
•    Ensure no surprise culture : no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.
•    Comply with Group Money Laundering Prevention Policy and CDD Policies/ Procedure to the extent applicable and reporting al suspicious Transactions to the Line Manager.
•    Ensure adherence of BCSBI, Compensation Policy and any other Group company policy.
•    Inculcate the practice of doing Right the First Time (FTR).
•    Ensure appropriate and adequate documentation is in place for process actions.

Governance

•    To support the operations in meeting its obligations on the prevention of money laundering under the Group’s Policies and Standards, and, under local laws and regulations

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

•    Challenges the status quo, understanding that change is the only constant in the organization.
•    Actively identifies & manages potential resistance to change.
•    Improve overall customer experience through TAT improvement

Qualifications, Skills and Experience

•    Bachelor's degree in Banking, Finance or any related field.
•    Ideally experience in banking or any related industry.
•    Experience more than 3 years in backend operation settlement and OTC Derivative are preferred.
•    Business correspondence skills with excellent proficiency of English – written and spoken.

Role Specific Technical Competencies

•    MS Office
•    Communication skills 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.