Job Summary

Strategy

•    Focusing on acquisition activities by getting Personal Loan customers to open salary/payroll accounts and/or cross-sell other products like Credit Cards / Mortgage. 
•    Contacting NTB customers by calling and meeting face-to-face outside SCB premises – typically at customer’s choice of location such as residences or offices.
•    Meeting the business sales growth plan by achieving personal target.

Business

•    Generation of new business via direct sales activities outside SCB premises 
•    Use of effective sales plan 
•    Regular monitoring of sales

Processes

•    To achieve annual sales targets and Direct Sales profitability.
•    To cascade and live the Bank’s values.
•    100% compliant with compliance, operation risks and sanction policy/ guidelines.
•    No unsatisfactory compliance reviews and audits on the conduct of KCSA and record keeping.
•    Maintaining robust controls and monitoring actions

People & Talent

•    Focused and highly achievement orientated.
•    Good sales and communication skills.
•    Ability to work under pressure and multitask.

Risk Management

•    Providing remote service at good quality and service standards as set out by the Senior Manager Direct Sales
•    Attend regular training / retraining in order to provide competent service excellence to NTB and potential customer 

Governance

•    Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.                                                      
•    Participate in and/or support the Bank's effort in combating money-laundering activities.        
•    Exercise due care and diligence on matters related to Money Laundering and CDD in the day-to-day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Key stakeholders

•    Internal department and bank-wide

Skills and Experience

•    Strategic mindset
•    Decision quality
•    Customer focus
•    Gives clarity and guidance

Qualifications

•    College & above
•    Follow WRB learning essential and product training sessions.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.