Customer Service Officer, INV Specialist
Standard Chartered
Customer Service Officer, INV Specialist
Job Description
About Mox Bank
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration…it’s all up for us to define together.
Why Mox
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.
Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?
Job Summary
We are looking for a Senior Customer Care Officer (Investment) for our thriving Operations department!
Key Responsibilities
- Handling all kinds of banking, credit, investment enquiries via phone/ chat/ email channels.
- Handling social media inbox.
- Handle escalation cases with investigation done.
- Support training, coaching and share the best practice to new joiners.
- Feedback and provide solutions to increase the efficiency within CS team.
- Escalate ad hoc incidents and propose appropriate actions to the management team.
- Tasks will be assigned per the business needs.
Skills and Experience
- Higher Diploma or above.
- 3 years’ experience in contact center, preferably gained in the financial services industry & chat team.
- Knowledge of the major retail banking products, especially unsecured lending & investment.
- Possess customer centric and positive mindset with a can-do attitude.
- Native in Cantonese, and fluency in English to handle daily interactions with internal and external stakeholders.
- Good at written Chinese and English.
- Willing to work hands-on under a lean organization structure.
- Ability to multi-task, prioritize and manage time effectively; remain calm under pressure, especially during peak hours or intense situations.
- Basic knowledge of using Mac and OS, and the latest office cloud applications.
- Must need to hold a valid Type 1 HKSI license.
- Will consider as Customer Care Officer (INV) with less experience.
Locations
- Quarry Bay, Hong Kong
Salary
351,000 - 722,500 HKD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- customer serviceintermediate
- contact center experienceintermediate
- knowledge of retail banking productsintermediate
- unsecured lending knowledgeintermediate
- investment knowledgeintermediate
- multi-taskingintermediate
- time managementintermediate
- Mac and OS knowledgeintermediate
- office cloud applicationsintermediate
Required Qualifications
- Higher Diploma or above (experience)
- 3 years contact center experience preferably in financial services (experience)
- valid Type 1 HKSI license (experience)
- Native Cantonese fluent English good written Chinese (experience)
Responsibilities
- handle banking credit investment enquiries via phone chat email
- handle social media inbox
- handle escalation cases
- support training coaching new joiners
- provide solutions to increase CS team efficiency
- escalate incidents to management
Answer 10 quick questions to check your fit for Customer Service Officer, INV Specialist @ Standard Chartered.
Customer Service Officer, INV Specialist
Standard Chartered
Customer Service Officer, INV Specialist
Job Description
About Mox Bank
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration…it’s all up for us to define together.
Why Mox
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.
Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?
Job Summary
We are looking for a Senior Customer Care Officer (Investment) for our thriving Operations department!
Key Responsibilities
- Handling all kinds of banking, credit, investment enquiries via phone/ chat/ email channels.
- Handling social media inbox.
- Handle escalation cases with investigation done.
- Support training, coaching and share the best practice to new joiners.
- Feedback and provide solutions to increase the efficiency within CS team.
- Escalate ad hoc incidents and propose appropriate actions to the management team.
- Tasks will be assigned per the business needs.
Skills and Experience
- Higher Diploma or above.
- 3 years’ experience in contact center, preferably gained in the financial services industry & chat team.
- Knowledge of the major retail banking products, especially unsecured lending & investment.
- Possess customer centric and positive mindset with a can-do attitude.
- Native in Cantonese, and fluency in English to handle daily interactions with internal and external stakeholders.
- Good at written Chinese and English.
- Willing to work hands-on under a lean organization structure.
- Ability to multi-task, prioritize and manage time effectively; remain calm under pressure, especially during peak hours or intense situations.
- Basic knowledge of using Mac and OS, and the latest office cloud applications.
- Must need to hold a valid Type 1 HKSI license.
- Will consider as Customer Care Officer (INV) with less experience.
Locations
- Quarry Bay, Hong Kong
Salary
351,000 - 722,500 HKD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- customer serviceintermediate
- contact center experienceintermediate
- knowledge of retail banking productsintermediate
- unsecured lending knowledgeintermediate
- investment knowledgeintermediate
- multi-taskingintermediate
- time managementintermediate
- Mac and OS knowledgeintermediate
- office cloud applicationsintermediate
Required Qualifications
- Higher Diploma or above (experience)
- 3 years contact center experience preferably in financial services (experience)
- valid Type 1 HKSI license (experience)
- Native Cantonese fluent English good written Chinese (experience)
Responsibilities
- handle banking credit investment enquiries via phone chat email
- handle social media inbox
- handle escalation cases
- support training coaching new joiners
- provide solutions to increase CS team efficiency
- escalate incidents to management
Answer 10 quick questions to check your fit for Customer Service Officer, INV Specialist @ Standard Chartered.