Job Summary

•    We are seeking a highly experienced and dynamic individual to lead the Markets, Client Onboarding team located in Europe and Americas. This role is within the Markets, Client and Sales Solutions Group and will lead the onboarding process and service delivery across all client segments for UK, Europe and United States. Whilst service delivery will be across all client segments, specialised focus will be on the Investors Segment
•    Based in either London or New York, this director-level role is critical in ensuring seamless client onboarding, with a strong focus on product enablement, operational excellence, and enhancing the client journey. The successful candidate will help define and lead the transformation strategy to streamline onboarding processes and accelerate access to market products and services for clients. 

Key Responsibilities

•    Fostering and maintaining dialogue across the SCB global on-boarding network to develop and enhance global client relationships and responding to client needs.
•    Develop and implement a forward-looking transformation strategy for Markets client onboarding, focusing on scalability, efficiency, and enhanced client experience.
•    Identify key opportunities for process redesign, automation, and digitalization to improve operational outcomes.•    Partner with Markets sales, CIB relationship managers, legal, compliance, risk, and operations teams to align on onboarding requirements and client needs.
•    Develop and nurture strong client relationships to ensure a positive onboarding experience and seamless product delivery.
•    Act as a trusted advisor to clients, addressing concerns and supporting their access to market opportunities.
•    Lead and oversee the end-to-end onboarding process for Markets clients across US and UK markets, ensuring timely and high-quality delivery.
•    Act as the primary point of contact for new clients during the onboarding phase, addressing inquiries and resolving challenges.
•    Serve as a subject matter expert on onboarding processes, product capabilities and client expectations.
•    Accountable for coordination across the different teams that are involved in the onboarding process (Relationship Managers, Client Managers, KYC, Credit, Tax, Legal, FM Contracts, Data Teams and Channels activation) ensuring adherence to agreed SLAs
•    Initiates client onboarding requests and performs client outreach, document collection, guidance, and advocacy for the client from point of onboarding, introduction to OCRM warm transfer to service.
•    Ensure all onboarding activities adhere to local and international regulatory standards, including AML/KYC, FATCA, CRS, and other applicable frameworks.

Our Ideal Candidate

•    Markets Product Knowledge
•    Organisational Skills
•    Client Communication Skills
•    Regulatory Knowledge 
•    Client Onboarding Experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long ter

Expected annual base pay range for the role is 121,970 USD to 182,950 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations 
Visit our careers website www.sc.com/careers 

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers