Job Summary

•    Build a robust GBA Affluent client base by channel & alliance development and collaborate with external and internal parties. 
•    Maintain and deepen relationship with customers and deliver superior customer service to ensure customers’ needs are met.

Key Responsibilities

•    Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
•    Effectively ensure and implement internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
•    Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
•    Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
•    Cooperate with any investigations or reviews on regulatory failure such as accountability review.
•    Deliver allocated performance targets for various product;
•    Engage NTB Affluent clients via leads from various sources and channels
•    Actively participate in Priority Banking / other Bank’s marketing and promotional activities to acquire NTB customers, as well as cross-selling to existing customers; 
•    Maintain relationship with customers and deliver superior customer service to ensure customers’ needs are met
•    Enhance bank-customer relationships by expanding existing customers’ portfolio holdings;
•    Accountable for implementing and complying with AML requirements when performing duties;
•    Ensure compliance of Management Manual, Operating Manuals and Bank’s laid down knowledge of the various products offered by all departments;
•    Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures; 
•    Keep updated on the events in the financial industry; 
•    Participate actively in training programs, meetings, briefings organized by the bank and ensure skills & knowledge acquired is applied to daily work;  
•    Ensure timeliness & managing customer’s complaint;

主要工作职责/挑战：
•    理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
•    跟上本地问责法律法规的发展，以有效地确保并强化内控；
•    审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
•    对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
•    配合任何关于违反监管规定的调查或审查，例如，问责审查；
•    实现领导安排的各个产品的业绩指标；
•    通过各种渠道，积极跟进并获取新客户；
•    积极参与优先理财/其它银行营销项目，以获取新客户。另外，向现有客户进行交叉销售；
•    维护与客户的关系并提供卓越的客户服务以确保满足客户需求；
•    通过扩大现有客户的投资组合加强客户与我行的关系；
•    负责实施各项反洗钱的需求并且确保符合反洗钱的合规要求；
•    遵循银行的管理手册，操作手册和所有部门相关产品的既定政策；
•    学习并了解一切相关条例以及内部风险与合规的政策与程序；
•    保持对金融行业相关动向的敏感；
•    积极参与银行组织的培训项目，会议和简报会，并保证将学习到的技能和知识运用到日常工作中；
•    确保客户投诉的时效与管理。

Strategy
•    Awareness and understanding of the Group, China, HK and GBA’s business strategy and execution of strategy.

Business
•    Awareness and understanding of the wider business, economic and market environment of Group, China, HK and GBA

Processes
•    Responsible for abiding by and executing related process

People & Talent
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management
•    Thorough understanding of business, compliance, legal risks among other risks, and apply due diligence and risk management measures when conducting businesses.

Governance
•    Full understanding and full execution of all regulatory, business and risk requirements and expectations

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Branch manager
•    Branch services
•    Partnership and Alliance

Other Responsibilities
•    Embed Here for good and Group’s brand and values in WRB GBA; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

•    University / College degree, or equivalent / better. 
•    Good English speaking as well as in writing; Understanding of Cantonese could be a plus.
•    At least 3 years of relevant experience in sales roles in financial services.
•    Highly motivated and driven by number, strong interpersonal skills and demonstrate leadership / collaboration attributes.
•    Strong sense of risk and compliance in financial industry.

选择标准： 
•    大学/大学学位或同等/更好。 
•    良好的英语口语和书面表达能力；广东话基本沟通能力为加分项。
•    至少3年金融服务销售相关经验。 
•    积极性强，人际交往能力强，具有领导和团队协作能力。
•    高度金融行业风险及合规意识

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.