JOB SUMMARY

Lead the E2E delivery of WRB High-Net-Worth Client Onboarding services, with a focus to provide superior client experience under standard process/operating model, and adequate controls and governance at country whilst continuously optimizing for costs and resourcing.

RESPONSIBILITIES

Strategy
•    To work with Group Onboarding CoE to design standard E2E processes for HNW client onboarding experience, productivity and efficiency. 

Business
•    Collaborate with business  teams/ control partners supported with robust technology solutions to achieve best-in-class HNW E2E Client Onboarding Experience (incl. origination, CDD & account setup)
•    OBU: Process flow as 9 days staring from doc. provided by client to case approval.
•    DBU: Clients stay in-branch for 15 mins then go home
•    Work with business/operation leadership team and consult with Group CoEs, to manage/provide cross-functional, cross-process outcomes.

Processes
•    Drive a data driven operations
•    Develop metrics and build data analytics to track digital origination, STP rate, TAT and productivity of different operations processes
•    Build capabilities to track cost-to-onboard of different products to facilitate optimal business decision & resources allocation
•    Build an operation dashboard with key KPIs covering productivity & capacity to monitor key performance and facilitate early issue identification 
•    Achieve the OKRs set for HNW Clients

People & Talent
•    Continue to develop leadership and talents and build succession plan in different levels
•    Continue to drive well-being agenda
•    Drive a client-focused culture and build a mindset of end-to-end accountability & ownership for team members. 
•    Drive awareness of the sustainability in the team and embed this strategic initiatives as part of our daily operations. 
•    Upskill staff and develop clear successors
•    Improved people engagement

Risk Management
Proactive Risk Management and Governance
•    To work with stakeholders on daily basis to ensure controls are followed and performed, both internal and external policies/regulation are followed and if any gap identified then mitigation plan would be in place.
•    Continuously improve HNW Client onboarding quality and increase self-identification of issues to create a culture of proactive risk management 
•    Audit results of >80% Acceptable CE and >90% Established MCA
•    No elevated residual risks for onboarding journey

Governance
•    Maintain High quality of the deliverables  

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal: 
•    Country WRB Biz
•    Country WRB Ops Teams 
•    Group CDD & Onboarding 
•    CFCR
•    Legal
•    BRM

External:
•    Government Agencies, such as FEB, BA, etc

Other Responsibilities
•    Embed Here for good and Group’s brand and values.
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. 
•    Team Management
•    Turnaround time management
•    Process efficiency across end to end
•    Projects
•    System enhancements and implementation

Our Ideal Candidate
•    Education     Master’s Degree or equivalent experience
•    Certifications     Certificate of Internal Control and Internal Audit, TABF (內稽內控)
•    Languages     Proficiency in both spoken, reading and written English and Chinese

Role Specific Technical Competencies
•    Leadership Skills
•    Growth Mindset
•    Problem Solving
•    Team Management
•    Process Management and Improvement Skills
•    Communication Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.