Job Summary

This role is accountable for delivering daily operations activities and service standards, including Ops Risks, Capacity Management within Wealth Operations department. Identifying opportunities to streamline, standardize operation processes and as well as automate or simplify manual processes. Coordinate with Head of Department to resolve Ops related issues and exceptions around the operating model, systems, and processes.

Key Responsibilities

Strategy & Business

•   Executes and implements fit for country plans which are aligned with Group strategy.
•   Awareness and understanding of the firm’s business strategy and model appropriate to the role.
•   Engage high level of discussion with internal & external stakeholders to understand the needs to carry out strategy.
•   Awareness and understanding of the wider business, economic and market environment in which the firm operates.

Processes

•    Handling of US Person, US securities related process such as W8BEN Forms, 1042S, WHT and US Tax Declarations.
•    Daily operations including confirmation & settlement for various securities types. 
•    Periodic reporting including daily, weekly, monthly, quarterly and annual reports to various stakeholders.   
•    To support in the following aspects: day to day operations, exceptions handling, system issues escalation and follow up, reconciliation, UAT testing, BCP, capacity planning, process improvement.
•    Participates in stakeholders meetings, review/attain/benchmark service standards & maintain cross border relationships.
•    Maintains service level agreement metrics on turnaround and accuracy.
•    Effective stakeholder engagement to understand and fulfil the needs of internal and external clients.
•    Maintain & improve service level & customer expectation.
•    Uses metrics to derive decision around service delivery improvements.

People & Talent

•    Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from team and work in collaboration with stakeholders and business partners.
•    Employ, engage and retain high quality people.
•    Builds a people and unit road map that ensures an effective team – utilising all the people tools to continuously raise employee engagement.
•    Creates a harmonious work environment.
•    Allocate resources effectively to maximize efficiency and effectiveness of unit.
•    Identifies & nurtures talent by growing bench strength and ensuring adequate succession planning

Risk Management

•    the ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them.
•    the ability to interpret the firm’s financial information, identify key issues based on this information and put in place appropriate controls and measures.
•    Act as the first line of defence as defined in the Ops Risk Framework.

Governance

•    the ability to assess the effectiveness of the firm’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
•    awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role.
•    ability to deliver ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. 
•    to ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws (e.g. laws governing securities activities, company law) and anti-money laundering regulations and guidelines. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholder

•    GBS IN, GBS MY, MY SS, HK SS, SG & HK Payment teams
•    External parties such as Fund Houses / Counterparties / Custodian / Financial Institutions
•    WS Process & Product Team
•    RMs, Branches and segments
•    WRB various functional teams
•    BRM, GIA, Compliance & OR team 

Skills, Experiences and Qualifications

•    Diploma or bachelor's degree from recognised universities.
•    Business correspondence skills with excellent proficiency of English – written and spoken.
•    Proficient in Excel (pivots, lookups and basic VBA an advantage).
•    Demonstrate good communication and interpersonal skills to collaborate with stakeholders and also external parties at all levels.
•    Experience in Wealth Related Product/Process or security is added advantage.

Skills and Experience

•    MS Excel 
•    MS Word
•    MS PowerPoint
•    Power BI 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.