Job Summary

The Senior Manager, Wealth Operations is responsible for executing strategic plans & budget plans, managing US securities and tax processes, and overseeing daily operations to ensure compliance and high service standards. Key duties include managing Wealth Operations & Licensing processes, monitoring escalations, performing regulatory gap analysis, and driving process improvements.
This role requires strong leadership to foster a values-aligned culture, recruit and retain talent, and effectively manage risks. The ideal candidate has extensive experience in Wealth or Securities Services Operations, with strong knowledge of Wealth Operations & Products, and proven skills in capacity planning, operations, and project management. Excellent organizational, interpersonal, and communication skills are essential.

Key Responsibilities

Strategy

•    Develop a thorough understanding of the firm’s business strategy and model as it pertains to the role.
•    Engage in high-level discussions with internal and external stakeholders to understand their needs and effectively implement strategic plans.
•    Execute and implement country-specific plans that align with the Group’s overall strategy.

Business

•    Maintain awareness and understanding of the broader business, economic, and market environment in which the firm operates.
•    Effectively collaborate with stakeholders to assist in driving business growth, review and manage conduct & compliance matters.

Processes

•    Manage processes related to US persons and US securities, including W8BEN Forms, 1042S, WHT, and US Tax Declarations.
•    Oversee daily operations, including the confirmation and settlement of various securities types.
•    Prepare periodic reports (daily, weekly, monthly, quarterly, and annual) for various stakeholders.
•    Support day-to-day operations, handle exceptions, escalate and follow up on system issues, perform reconciliations, conduct UAT testing, plan for business continuity, manage capacity, and drive process improvements.
•    Participate in stakeholder meetings, review and benchmark service standards, and maintain cross-border relationships.
•    Maintain service level agreement metrics on turnaround times and accuracy.
•    Engage effectively with stakeholders to understand and fulfill the needs of internal and external clients.
•    Continuously improve service levels and customer expectations using metrics to inform service delivery improvements.

Licensing

•    Oversee licensing processes, monitor escalations and potential issues.
•    Perform gap analysis on regulations and guidelines pertaining to licensing.

People & Talent

•    Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from team and work in collaboration with stakeholders and business partners.
•    Employ, engage and retain high quality people.
•    Builds a people and unit road map that ensures an effective team – utilising all the people tools to continuously raise employee engagement.
•    Allocate resources effectively to maximize efficiency and effectiveness of unit.
•    Identifies & nurtures talent by growing bench strength and ensuring adequate succession planning.

Risk Management

•    Identify, assess, monitor, control, and mitigate risks to the firm. Understand the main risks facing the firm and the role in managing them.
•    Interpret the firm’s financial information, identify key issues, and implement appropriate controls and measures.
•    Act as the first line of defense as defined in the Ops Risk Framework.

Key stakeholders

•    GBS IN, GBS MY, MY SS, HK SS, SG & HK Payment teams
•    External parties such as Fund Houses / Counterparties / Custodian / Financial Institutions / Licensing Bodies
•    WS Process & Product Team
•    RMs, Branches and segments
•    WRB various functional teams
•    BRM, GIA, Compliance & OR team

Other Responsibilities

•    Embed the Group’s brand and values in Malaysia.
•    Perform other responsibilities as assigned under Group, Country, Business, or Functional policies and procedures.
•    Manage multiple functions (double hats) as required.

Skills, Experiences & Qualifications

•    Diploma or bachelor's degree from recognised universities.
•    Proven competency and experience in Wealth or Securities Services Operations with at least 8 years of relevant experience.
•    Understanding of Wealth Operations & Products, Wealth Policy & Process, Licensing, and Risk Management.
•    Demonstrated competency in capacity and budget planning, operations, and project management.
•    Outstanding organizational and leadership abilities.
•    Strong communication and interpersonal skills to collaborate with stakeholders and also external parties at all levels.
•    Exceptional verbal and written communication skills.
•    Good decision-making, analytical, and problem-solving skills.

Role Specific Technical Competencies

•    MS Excel 
•    MS Word
•    MS PowerPoint
•    Power BI 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.