Job Summary

The Program Manager Transformational Change will be responsible to manage a portfolio of several transformational change initiatives or sub streams under Markets to the highest standards. He or she will oversee the delivery planning, status reporting to various stakeholders and QPR, financial reporting, Operational Risk reporting based on bank’s Change Delivery Standards. The ideal candidate is familiar with Agile at Scale and delivering multiple initiatives in a phased manner. He or she can manage upward communication in a precise and action-oriented manner and can deal with ambiguity. 

Key Responsibilities

Business
•    Responsible to drive and end-to-end delivery of transformational change projects in the hive assigned in an Agile delivery methodology. 
•    Manage the Change Delivery Standards (CDS) and assurance framework for the Project/Agile Deliveries/Programme, complying with the Change Governance Policy and CDS.
•    Lead and drive change management, able to take calculated risks and seeks continuous improvement. Effectively manage, collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. 
•    Support financial management, project planning, overall project governance and various management reporting.
•    Establish governance and review Programme documents: PSC/ PgSC ToR, AED/PED, BRD, Project Plans, Closure Report, Change Requests, PSC MoM etc to meet the highest quality standards. 
•    Supporting the Project/Programme Steering Committee (PSC/PgSC) in preparing quality materials (ToR, Progress reports, QPR, Refinement Forums, minutes etc)
•    Ensuring Project Tools ie. Clarity, Azure DevOps is up to date including Project static data, status update including RAG status, key milestones, financials, risks, dependencies, issues and resource forecasts, and they are tracked and reported to the PSC/PgSC.
•    Coach and guide PMs in AED/PED preparation and subsequent Project management. 
•    Coach and track/guide Project managers to upskill on relevant Accreditations through relevant Training and Certification. Organise, train and co-ordinate with the Group, Region, Country Project management learning sessions.
•    Drive and manage the annual Investment budget exercise for Hive as applicable.
•    Monitor process implementation effectiveness, identify key areas for improvement / issues and enhance process / controls embedding for the effective management of risk including reviewing Change Request Approvals (CRAs), Go Live parameters etc.
•    Embed the highest standards of Group ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Processes
•    Support Hive Lead and QPR lead, AE to co-ordinates management of the Project/ Programme, providing support to the Project/ Programme Manager as required on Project/ Programme Management related processes.

Risk Management
Proactively manages project or initiative risks and looks for mitigating solutions or escalates as required.  

Governance 
•    Monitor process implementation effectiveness, identify key areas for improvement / issues and enhance process / controls embedding for the effective management of risk including reviewing CSTs, KRIs etc.
•    Engage teams on the framework parameters and cascade necessary updates to required Delegates.
•    Liaise with the various stakeholders to obtain status updates and determine and agree on required actions.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
 
Key stakeholders
Securities & Fixed Income Operations teams, SCB’s Repo Desks, FM Technology teams

Qualifications

•    Bachelor’s degree from a reputable university
•    Minimum of 10+ years’ experience in banking field, with proven track record in project / initiative implementation, business analyst skills and generally getting things done with the flexibility to adapt.
•    International exposure and excellent spoken and written English given the requirement to communicate with senior stakeholders for this role. 
•    Demonstrated technical understanding and vendor management skills is a plus. 
•    Excellent stakeholder management and collaboration across lines of business and within tech 
•    Highly disciplined and structured with an outcome oriented and logical mindset and approach.
•    Able to work independently and also as part of a team.
•    Strong analytical skills, interpersonal and communication skills. 
•    Able to deal with ambiguity and communicate accordingly to a senior audience.  
•    Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.  

Skills and Experience

•    Program Management, Project Management
•    Deep understanding in all aspects trade life cycle and Financial Markets
•    Strong knowledge of testing practices and test automation
•    Agile Project Management & Ways of Working 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.