Job Summary

Handle WRB HK Mortgage Credit Analyst process

Key Responsibilities

Strategy

•    Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

    To meet objectives set by the Group, Company & Department through: 
•    Consistent high-quality performance in work with emphasis on accuracy, TAT & productivity.
•    Consistent high-quality service to customers (outside & within).
•    To contribute to the greater increase in efficiency and the effectiveness of WRB HK Mortgage Credit Analyst

Processes

•    Perform day-to-day operation according to DOI and relevant procedure within the risk and control framework.
•    Execute and monitors workflow to ensure that processing/ documentation is delivered in accordance with required Standards. 
•    Contributing ideas for improvements of processes and procedures.
•    Support and encourage others to practice in professional manner that reflect WRB HK Mortgage Credit Analyst's service quality.
•    Completes work as assigned.
•    Ensure to report line manager all irregular issues and potential risks at the first time.
•    Fully support team cross support when need.
•    Support CN / HK business according to business requirements and team arrangement.
•    Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.

Key Measurables
•    Achievement of 105% productivity on daily basis.
•    Achievement of processing turnaround standard, no breach of SLA.
•    Achievement of accuracy standard, on a monthly basis, no less than 80%.
•    Achievement of a mix of 70% learning on-the-job, 20% learning from others and 10% formal learning. Meeting of performance objectives for self.
•    Contributing ideas for improvement on processes, procedures.
•    Update performance records and complete day end recon timely.

People & Talent

•    Network internally with colleagues to solve issue and improve efficiency. 
•    Able to work in a team with good interpersonal skills.
•    Ability to communicate clearly so that understood by the recipients.
•    Understands that the action he/ she does has an impact on the customer directly or indirectly and be responsible/accountable for the actions undertaken.
•    Continue to seek improvement in team and operational process to achieve service and performance excellence. 
•    Be a catalyst and a key team member in driving team activities. 

Risk Management

•    Understands what the various risks are and some of the mandatory actions that need to be performed. 
•    Escalates issues to senior management within parameters of role.
•    Describes the fundamentals of operations risk.
•    Take ownership for the identification of the risks and rectify as necessary depending on the circumstances.
•    Money Laundering Prevention
•    Responsible for any Money Laundering & Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions. 
•    Ensures that appropriate internal controls are in place and operating effectively.
•    Staff should follow the code of conduct strictly, ensure the client information is secured and protected from leaking.

Governance

•    Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Understands and knows who the stakeholders are and meets SLAs.
•    Able to provide timely and accurate response to queries / request raised by stakeholders.

Other Responsibilities
Embed Here for good and Group’s brand and values in WRB HK Mortgage Credit Analyst team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

•    Take the role of DCC _N/A_ 
•    Take the role of fire marshal _N/A_   
•    Take another role of   _N/A_         
As the role of fire marshal: 
Follow all procedures of fire safety norms and Health safety norms. Assist the DCC in case of any exigency. 

Qualifications

•    EDUCATION: BACHELOR’S DEGREE OR ABOVE
•    CERTIFICATIONS: CET-4/6
•    LANGUAGES: GOOD BUSINESS ENGLISH COMMUNICATION SKILLS.  

Skills and Experience

•    Retail Banking Services
•    Operational Risk
•    Process Improvement
•    Collaboration and Communication
•    Self-study Ability
•    English 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.