Job Summary

•    We are seeking a talented and passionate, senior individual to join Standard Chartered as the Associate Director, Process Mining Architect in the Group Transformation Office (“GTO”).
•    The Group Transformation Office drives and executes the overall strategic transformation agenda. The team works under the guidance of the Global Head, Transformation, Chief Transformation, Technology and Operations Officer and Transformation, Technology and Operations (“TTO”) MT. The office also collaborates closely with senior business and functional leaders across the Bank to build and drive the Bank-wide transformation.
•    Operational Excellence (“OE”) Process Mining (“PM”) is an integral part of the Group Transformation Office, and this role provides thought leadership and steer to Bank-wide Operational Excellence efforts in close partnership with senior management. The role requires driving holistic change by coaching and empowering people through multiple levers including process taxonomy & constructs, process reengineering, structural changes, digitisation, policy streamlining, targets and tracking, training, and accountability.
•    Specifically, this role will contribute to establishing the approach for digitizing process analysis and process improvement, directly involved in both the execution of lighthouse PM initiatives, as well as the definition of mechanisms that will allow for PM to become an embedded practice across the bank. Engaging with the community of practice and running select training programs, this PM architect will role-model process-driven, end-to-end thinking.

Key Responsibilities

Strategy
•    Understand the wider TTO, GTO and OE strategy and their implications to process mining
•    Drive growth and branding of OE Process Mining in the bank, and help embed bank wide culture of sustainable continuous improvement
Process Mining
•    Run PM discovery, analysis and optimization workshops
•    Embrace lean/agile practices
•    Assimilate unknown process domain and terminology quickly
•    Correlate process execution with underlying data traces; locate, explore and quality-assess
•    Collaborate with data engineering team for source data parsing, obfuscation and transformation 
•    Design process analyses (Software AG ARIS or Celonis), incl. storyboarding and dashboards layout
•    Validate information across multiple stakeholders and distil common threads and recommendations 
•    Mitigate risks and impediments for project delivery
•    Nurture relationships, build network across key roles in business
•    Reflect on impact of changes in data scope and/or analysis approach and mitigate related risk early
Community
•    Contribute to PM community of practice
•    Run PM training sessions
•    Advocate for and role-model process-driven, end-to-end mindset 
•    Present process mining approach, project briefs and lessons learned in various business forums
•    Collaborate with adjunct fields, like automation, simulation, process design

Risk Management
•    Identify and raise risks and missing/ineffective controls
•    Engage process and risk owners to ensure mitigation of raised risks and missing/ineffective controls 
Governance
•    Refine PM delivery methodology and tracking of optimization potential
•    Contribute to roadmap planning and project prioritization
•    Nurture and streamline collaboration model with PM engineering team
•    Capture lessons learned and derive/design scalable improvements to the PM delivery methodology
•    Be aware and understand the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key stakeholders
•    Global Process Owners (“GPO”)
•    Product Owners (“BPO”)
•    Process/Subject Matter Experts
•    Process Operators
•    Operational Excellence, Transformation and Lean Practitioners
•    Process Tooling
•    Corporate Functions – incl. Finance, Legal, Tax, Risk, and Audit
•    Solution Architects
•    Enterprise Architecture
•    Technology

Qualifications

•    Business Level English – Oral and Written

Skills and Experience

•    Process Management (BPI / BPA)
•    Problem Solving
•    Process Mining
•    Metrics / Measures
•    Scripting / Programming
•    Stakeholder Engagement
•    Business / Process Analysis
•    5+ years of experience in executing process mining projects, prioritizing rollout roadmaps and partnering with business/process owners to drive process optimization
•    Strong understanding of process mining and management principles
•    Strong understanding of process performance indicators and their calculation logic
•    Strong working experience in developing targeted and tailored process mining analyses
•    Proficiency in working with process mining solutions, incl. scripting and ETL
•    Experience in training business users of process mining solutions
•    Strong active listening skills
•    Confident and engaging communication skills across all levels of seniority
•    Experience working in large global organisations with multiple value chains
•    Knowledge of FSI processes is a plus

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.