Job Summary

This role could be based in China and India. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

We’re looking for a KYC Product Owner to drive change delivery and implementation across the end-to-end client lifecycle management transformation programme, particularly focus on CIB KYC domains. This role will work within the Digital, Data and Coverage Platforms team ,CIB platform.

You’ll support CIB CLM Product owners to provides SME Design Expertise for KYC processes for CLMT programme. Your key responsibilities includes but not limited to providing KYC SME knowledge to drive optimization of the CLM design process, provide, document key requirements for the delivery of the strategic CLM journey 

Key Responsibilities

Strategy
•    Work closely within Client Lifecyle Management Transformation team to drive change delivery and implementation across the end-to-end client lifecycle, mainly focus on Tax and FM regulations processes 

Business
•    This role provides SME design expertise for CLMT client due diligence across CIB. It requires detailed analysis, review and documentation of all or part of a business in terms of business functions and processes to document the business requirements which are to be delivered by the technology team. The Product Owner will manage the requirement development process for a transformation project through elicitation, analysis, specification, and verification of multiple levels of requirements (business, stakeholder, solutions). 

Processes
•    Provision of industry SME expertise on KYC to the CLM programme 
•    Developing, owning and elaborating on client diligence requirements for the programme 
•    Present key product enhancement ideas to various stakeholders and identifying areas of product improvement 
•    Obtaining stakeholder buy-in and signoff on requirements 
•    Acting as a key point of contact between development, design teams and business stakeholders 
•    Adjusting and improving each iteration of the product before release 
•    Ensuring defect free requirements through use of comprehensive and rigorous requirement elicitation techniques 
•    Playing a critical communications role by interacting with the business users, operations and the technology teams 
•    Transforming data insights into products with actionable outcomes to the end users 
•    Create business value through the proposed solution and implementation 

People & Talent
•    Relevant working experience preferably in Client Lifecycle processes specifically APAC 
•    Highly effective verbal and written English communication skills 
•    Attention to detail 
•    Proficient in Microsoft Office (word, powerpoint and excel) 
•    High motivation and dedication to work 
•    Proven ability to work within a team environment 
•    Strong analytical and problem solving skills and ownership of issues 
•    Ability to make good/sound decisions and use independent judgment 
•    Time management, negotiation and influencing skills 
•    Ability to ask pertinent questions in order to elicit information from stakeholders
Risk Management
•    Ensure risks to project milestones are identified and communicated appropriately to relevant forums.
•    Ensure solutions and processes adhere to relevant regulatory requirements, internal policies, and risk frameworks
Governance

Adhere to all internal and external regulations.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Chief Product Owner
•    Capability Product Owners
•    Global Process Owners
•    Technology delivery teams
•    Regional and Local Client Management & Delivery Ops teams
•    Regional and Local Change Champions

Other Responsibilities
Embed Here for good and Group’s brand and values in China, CIB platform team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);  

Skills and Experience

•    Education – Graduate / Postgraduate 
•    Certifications – ACAMS(Preferred), PMP (Desirable) 
•    Relevant working experience preferably in Client Lifecycle management processes specifically APAC
•    Have a good understanding of at least one of the following value propositions: KYC expertise for Corporate & Investment Banking
•    Proficient in Microsoft Office (word, powerpoint and excel) 
•    High motivation and dedication to work 
•    Proven ability to work within a team environment 
•    Highly effective verbal and written English communication skills 
•    Strong analytical and problem solving skills and ownership of issues 
•    Ability to make good/sound decisions and use independent judgment 
•    Time management, negotiation and influencing skills 
•    Previous experience as a Product Owner or similar role in banking product delivery using agile framework
•    Ability to ask pertinent questions in order to elicit information from stakeholders

Qualifications

•    EDUCATION: Bachelor's degree /Master’s degree or equivalent certification 
•    LANGUAGES: English 

Role Specific Technical Competencies

•    Business Process Design
•    Competitive Environment
•    Emerging Technologies
•    Industry Knowledge
•    IT Project Planning and Organization
•    Organizational Change Mgmt 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.