Job Summary

This role could be based in GBS Poland and GBS Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

Group Resilience is responsible for driving and delivering the Banks resilience capabilities spanning operational resilience, operational continuity in resolution, technology resilience, business continuity management and crisis management across the Bank.  The role holder will support not only Group Resilience but will more broadly engage and collaborate with key stakeholders across other divisions in the Bank. The work not only ensures compliance to all Resilience regulatory requirements but also supports the Bank in delivering resilient services to our customers.

The role holder will primarily direct the delivery of the Group Resilience Transformation programme with responsibility for managing the underlying eight workstreams and initiatives, along with resource and financial management to ensure successfully delivery of the programme.

This role will lead the end-to-end delivery of Group Resilience Transformation Programme, where initiatives include Operational Resilience, Technology and Digital Resilience, Crisis Management, and Response and Recovery. These initiatives are foundational enablers for the Bank’s broader resilience transformation. 

Key Responsibilities

• The role requires strong strategic acumen, cross-functional leadership, and regulatory fluency to drive execution, manage risk, and deliver measurable outcomes across global teams. Key responsibilities include:
• Shape and drive the strategic roadmap ensuring programme alignment with Group Resilience objectives and regulatory commitments.
• Serve as the primary interface with senior stakeholders with regards to Group Resilience Transformation Programme and its underlying initiatives.
• Translate any regulatory requirements into actionable programme deliverables.
• Lead the planning, mobilisation, and execution for the Group Resilience Transformation programme across business, functions and geographies.
• Build strong relationships with Business, Technology, Risk, Functions and Operations leaders to ensure alignment and buy-in.
• Manage and provide oversight of programme delivery risk, issues and dependencies across the different workstreams and underlying initiatives. 
• Define programme implementation roadmap and lead programme change to drive implementation.
• Work closely with 1LOD business, 2LOD stakeholders across Coverage and SMEs teams, and functions across the Bank to manage overall delivery risk for the programme.
• Work with technology and architecture teams to ensure programme goals and deliveries are aligned with wider Bank technology strategy. 
• Manage resource requirements and allocation across the programme and initiatives.
• Create and deliver programme governance structure supporting programme implementation.
• Establish and run programme governance forums, including Steering Committees, Working Groups and regulatory readiness reviews.

Skills and Experience

• 10+ years of hands-on experience in Programme Managemen/Project Management, with 3+ years in a leadership role
• Strong Operational Resilience regulatory and operational experience
• Background and knowledge in the regulatory requirements around operational resilience
• Facilitating effective coordination between Country, Business & Function
• Ability to translate regulatory requirements into actionable programme deliverables.
• Strong background in Business continuity management
• Written and verbal communication and presentation skill in English
• Strategic thinking and Knowledge of Change Management Initiatives.
• Subject matter expertise in Crisis Management.
• Programme Management certifications.

•    Responsible for Group Resilience Transformation Steering Committee which include members from the Group Management Team and Important Business Services (IBS) Owners.
•    Represent Group Resilience at related governance forums/committee where required.
•    Responsible for the delivery of governance reports as required.
•    Conduct and drive the implementation of Group Resilience Transformation by aligning with T&O QPR requirements.
•    Responsible for Group Resilience Transformation Steering Committee which include members from the Group Management Team

Risk Management
•    Drive compliance with Group policies standards, and regulatory requirements globally.
•    Understand and assess the impact of changes in the policy or standards, related to Group Resilience, including Operational Resilience, OCIR, Technology Resilience, Crisis Management, and Business Continuity Management.
•    Engage with relevant stakeholders to ensure the impact is understood and appropriately implemented.
•    Perform proactive risk identification and monitor Group Resilience profile. Report any non-compliance to senior management or governance committees.
•    Validate the accuracy and consistency of KRIs, KCIs and other risk ratings/assessments, as well as process designs.
•    Support the monitoring and escalation of IBS vulnerabilities.

People & Talent
•    Promote new thinking, creative solutions to ensure timely and effective delivery of the programme milestones including management of financial and operational risks.
•    Promote lean start-up product development mindset and behaviours at scale
•    Facilitate on-the-job learning from current & previous experience by identifying and communicating transferable lessons, helping to embed these lessons, and encouraging best practice across geographies team  
•    Be a self-starter who can initiate and successfully drive programmes and projects to completion with little management supervision

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.