Job Summary

•    Overall responsibility for SME business performance, customer experience, people management and governance control for Shanghai Region and for setting up new business development team.
•    Act as a contact point for RGM to outline SME business plan and performance delivery   
•    To ensure staff in the Shanghai region are well managed to deliver business performance and achieve targets
•    To build a sustainable and scalable SME business for Shanghai region and to build up a good foundation for SME business development with new channels/partners/eco systems.
•    To lead the overall development, implementation and delivery of business strategy and financial plans for Shanghai region within regulatory framework and the group’s policies and risk guidelines
•    To optimize resource allocation and growth opportunities towards delivering higher return （e.g.,RoRWA）
•    To build and develop a high-quality sales force via structured training and people development jointly with the Functional Business Heads
•    To massively multiply SME middle management bench strength

Key Responsibilities

Strategy and Business Performance
•    Develop and execute business strategy in SME segments to achieve the following goals:
- Financials:
Regional revenues (all functional business streams) by product and by customer, Revenues growth, Cost/Income management, Footings & Market Share growth, etc
- Customers:
Manage and optimize SME regional portfolio risk versus return
•    Put in place the necessary sales infrastructure in conjunction with Functional Business Heads to support good quality customer acquisitions and driving productivity gains
•    Contribute towards establishing the strategy and priorities for the SME business in the region of responsibility
•    Focus on building sales and conduct culture jointly with Functional Business Heads to fully maximize opportunities in line with SCB way
•    Focus on performance achievement and health growth.

Business Management
•    Senior oversight of all SME sales teams in the cities in the region, and work closely with Functional Business Heads to build a sustainable and scalable SME business 
•    Coordinate geography expansion into new cities and rolling out the full SME product suite in each city
•    Contribute towards developing innovative products, product-bundles and direct channels based on customer insights to deliver increase market share and return (e.g.,RoRWA)
•    Contribute towards developing and managing product lifecycle to optimize portfolio profitability and risk
•    Help to identify new segments, channels or opportunities for product distribution and marketing
•    Work with Marketing on product marketing, branding and franchise building

Process
•    Contribute towards improving the end-to-end process for SME with focus on quality in delivery and cycle time 
•    Manage the productivity and efficiency of the value stream jointly with Functional Business Heads

People & Talent

•    Build a strong local talent pipeline for future business growth and continuity
•    Coach direct and matrix reports and key talents to deliver on individual performance
•    Manage employee engagement, motivation and attrition issues jointly with Functional Business Heads
•    Be an effective agent of change and a role model for talented managers throughout the Bank
•    Drive teamwork and collaboration at all times.  Live the values and be responsive, creative, courageous and trustworthy with all stakeholders and colleagues.  Live the One Bank philosophy and do the right thing for the Bank as well as our customers

Compliance & Control
•    Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff
•    Contribute towards achieving and maintaining satisfactory audit rating
•    Contribute towards ensuring that the value stream is fit for growth and have effective controls framework
•    Accountable for implementing and complying with AML requirements when performing duties:
•    Ensure timely escalation of suspected or known transactions which are in breach of Group policy and procedures or local regulatory requirements.
•    No material deficiencies, as defined in CDD procedures, when onboarding new customers.  
•    Full compliance with AML/CDD related policy and procedures of Group, Country and local regulatory when performing assigned and BAU tasks.  
•    Contribute towards ensuring that the value stream is fit for growth and have effective controls framework
•    To comply with all compliance requirements with high alertness to MLP procedures and take the lead at all times to be alert to unusual or possibly suspicious customer activity and must report any suspicious transaction to respectively Unit MLPO via line manager or directly to the Country MLPO.
•    Fully understand the importance of fraud prevention, prevent fraud risks, maintain safe and steady operation of the position, implement regulatory requirements of fraud prevention, strictly execute DOIs of the department, ensure to complete relevant trainings and embed fraud prevention in daily work.”
•    Fully understand the importance of consumer rights protection, prevent damage to consumer’s best interest, implement regulatory requirements related to consumer rights protection, ensure to complete relevant trainings and to always embed consumer rights protection mindset when performing daily work.”

Skills and Experience

•    10 years of relevant banking experience
•    Solid experience in corporate banking.
•    Prior experience in sales management
•    University degree in banking and finance or accounting preferred
•    Ability to lead and deliver in a dynamic environment with constantly changing marketing conditions

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.