Job Summary

Working Rhythm  
•    Ensure that the Working Rhythm is followed for increased engagement and to improve efficiency 
•    Ensure that all customer transactions are processed with TAT.
•    Ensure smooth coordination with Internal Stakeholders for client transactions.
Service Culture
•    Build a Service Culture where the service managers are focused on creating an excellent experience for the customer and empowering them by promoting Digital migration 
•    Ensure Service Stories are published monthly, and  the service managers are appreciated for the services provided 
•    Ensure that multiple Customer testimonies are captured in CEMS and there is a culture of acknowledging the service team 's efforts.

Key Responsibilities

Request Management 
•    Ensure that the team effectively raises all the service request in cems , eops and ensures end to end tracking Adherence to the prescribed turnaround time 
•    Cash and Trade Transactions ;Timely and efficient processing of the trade and cash transactions
•    Collaborate with the stakeholders such as the Contact Centre , CSG , Email Channel and ensure that the prescribed metrics are met
Digitalization 
Migration of A2 to S2B 
•    Ensure S2B migration for corporates processing A2 manually.
•    The Service team has taken the initiative of engaging with the Top 25 corporates and migrating them to S2B. 
•    Ensuring complete coverage of customers to automated/online solutions like S2B, Trade InfoManager, Remittance e-alerts, e-statements etc
Risk Management 
•     To conduct all business operations in compliance with internal policies and external laws/regulations/guidelines. To ensure full compliance with Audits, RBI, and other applicable regulations/guidelines/laws. To drive the compliance culture down the line.
•    Ensure management control and performance / operating standards are appropriate and are being adhered to.

Learning and development for the Team.
•    Learning Calendar for the team has been rolled out, ensure participation, and modify the calendar as per the emerging needs and trends.
•    Ensure that the team  participates and proactively enrol for various trainings, e-learnings, and other developmental programs to enhance skill sets
Processes 
•    As per bank’s guidelines and process
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Qualifications

•    Any graduate with relevant experience as Relationship Manager.

Skills and Experience

•    Banking
•    Relationship Management
•    New client acquisition
•    Liability segment

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.