Job Summary

As the Senior Manager of Customer Due Diligence (CDD) Operations, you will ensure compliance with applicable laws and regulations, the Group’s policies, procedures, and the Group Code of Conduct. Your role involves effectively identifying, escalating, mitigating, and resolving risk and compliance matters. You will contribute to fostering a culture where all stakeholders feel safe to raise concerns, ensuring that risk and compliance issues are promptly addressed, and misconduct is appropriately managed.

Key Responsibilities

1) Risk and Compliance Management

• • Maintain a thorough understanding of the regulatory environment and ensure adherence to all relevant laws, regulations, and internal policies.
  • Identify potential risks and compliance issues within CDD operations, escalating them appropriately.
  • Implement and monitor mitigation strategies to address identified risks.

2) Operational Oversight

• • Lead and manage the CDD operations team to ensure efficient and effective processing of customer due diligence activities.
  • Develop and enforce operational procedures and standards to maintain high levels of accuracy and compliance.

3) Stakeholder Engagement

1. • Collaborate with internal and external stakeholders to ensure alignment on risk and compliance matters.
   • Foster a culture of open communication, where stakeholders feel safe to raise concerns and issues are addressed promptly.

4) Continuous Improvement

• • Identify opportunities for process improvements within CDD operations to enhance efficiency and compliance.
  • Stay informed of industry best practices and integrate them into the operational framework.
  • Promote a culture of continuous learning and professional development within the team.

5) Reporting and Documentation

• • Ensure accurate and timely reporting of risk and compliance matters to senior management.
  • Maintain comprehensive documentation of all CDD processes, decisions, and actions taken.

Skills, Experiences & Qualifications

• • Bachelor’s or master’s degree from recognised universities.
  • Extensive experience in risk management, compliance, and CDD operations within the financial services industry.
  • Good knowledge of regulatory requirements and industry standards.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Demonstrate proficiency in Microsoft 365 applications.
  • Business correspondence skills with excellent proficiency of English – written and spoken.

Core Competencies

• • Risk and Compliance Acumen
  • Strategic Thinking
  • Leadership and Team Management
  • Effective Communication
  • Problem Solving and Decision Making
  • Stakeholder Management

Key stakeholders

• • Business Team: Country Segment Head, Cluster Heads, Branch Managers, frontlines.
  • Compliance Team: CMLCO/CFCC/FCSO/Mule/Fraud/Compliance.
  • WRB Chief Operating Officer Team:  Fraud Risk Mgmt Operations, Financial Risk Manager, Business Risk Management, Customer Due Diligence Operations, Banking Operations, Client Contact Centre.
  •  Group Functions: AFD, TMX, Mule & Fraud Risk, CDD Operations.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.