Job Summary

•    A Perform CoE Coach will be a part of a central capability of coaches and productivity leads in Standard Chartered GBS. The individual will be responsible to drive strategic programs on productivity within Business Units and implement the productivity frameworks, and effectively collaborate across businesses to meet program objectives.

Key Responsibilities

•    Form close working partnerships with team leads / supervisors across the in-scope population for the initiatives
•    Train and coach assigned team managers on the strategic programs’ learning content, including in weekly classroom – based training sessions
•    Analyse, explain and maintain the accuracy of performance data for assigned teams using program tooling and methodologies
•    Support and coordinate desk side observations with team members to document process, people and performance opportunities
•    Facilitate daily team ‘huddles’, ensuring teams follow best practices; also responsible for articulating the key metrics, deviations and ways of correcting the deviations
•    Hold coaching 1:1 with Team managers to discuss performance data insights, arising opportunities and challenges
•    Sustain and champion the programme methodology after deployment, by checking and challenging efficiency plans and acting as an SME in future cohorts
•    Enable a culture of high performance that is highly collaborative and focussed on continuous learning & improvement. 
•    Apply your strengths in coaching, mentoring, advising, designing solutions through thought leadership across key organisational agility enablers

Responsibilites

Strategy
•    Set and implement the strategic objectives and vision for business functions and in support of the Bank’s strategic direction and growth aspirations.

Business
•    Responsibilities related to the delivery of business, program and / or financial objectives, for example, Embedding ‘new ways of working’ methodologies and assessing the implementation against defined KPIs.

Processes
•    Clear understanding of defined methodologies and their implementation into BAU processes for the desired outcomes.

People & Talent 
•    Reference all responsibilities related to people and talent matters, for example:
 Lead through example and build the appropriate culture and values. 
Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. 
•    Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
•    Employ, engage and retain high quality people, with succession planning for critical roles.
•    Responsibility to review team structure/capacity plans.
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

Qualifications

•    Looking for a candidate with 7+ years of relevant experience in strategy consulting / Change Management/ Operational Excellence/ Process improvement/ Workspace consulting / Workforce Management
•    Banking / Global Business Services domain knowledge and experience is good to have but not a necessity
•    Experience of running and managing similar initiatives 
•    A strategic thinker, entrepreneurial, able to work creatively and analytically in a problem-solving environment
•    Strong data analysis and interpretation skills – can spot trends and patterns in data to identify opportunities for productivity improvements
•    Experience using data visualisation tools such as PowerBI and able to fluently communicate key data insights 
•    Strong workshop planning and facilitation skills
•    Mature critical thinking and problem solving skills to find creative solutions to improve productivity within teams
•    Proficiency with Microsoft PowerPoint and Excel
•    Strong stakeholder management with the ability to effectively playback results, progress and blockers to key programme stakeholders
•    Strong agility in adapting to fast paced environments and capable of changing approach based on specific requirements

Relevant Certifications
•    Certified ScrumMaster (CSM)
•    Certified Six Sigma Black Belt (CSSBB)

Role Specific Technical Competencies

•    Microsoft Office Tools
•    BI Reporting tools - Power BI, Tableau, QlikView, SAP BusinessObjects

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.