RESPONSIBILITIES

Strategy
•    WRB GRU being a Risk controlling unit – need to have a lot of understanding on the financial policy requirement, challenging and enterprising unit. Manage the team deliverables and build a high performing team. 

Business
•    Internal/ GL account (suspense and sundry) reconciliations, 
•    Credit Card, Debit card, Loan, ATM, Mobile Money retail branch banking reconciliations
•    Private Banking & Wealth operations.

Processes

1. To handle account reconciliation activities covering.
•    Internal TP / GL account (suspense and sundry) reconciliations, 
•    Stock and Position reconciliations, 
•    Credit Card, Debit card, Asset, ATM, retail branch banking reconciliations
•    PVB & Wealth operations.

2. To manage team with error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications.  Prior experience of working with retail financial operations / TLM (Transaction Lifecycle Management) reconciliation platform would ban added advantage.

3. Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.

4. Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs.  Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with clear articulation of the requirement and attention from them is a must.

5. Actively look for opportunities to standardize processes and assist TLs and supervisors in process mapping and automation / improvement efforts.

6. To handle internal / external audits, maintain process flow and updated DOI’s.

Risk Management
Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
2. Actively assess risks and potential failure points in the processes handled and help highlight the areas to line managers and risk teams
3.Comply with all applicable rules / regulations and Company & Group Policies.
4. Ensure adherence to all SLAs and proper updation of all logs such as TAT, system downtime, errors and exceptions log.
5. Assist in carrying out BCP tests.
6. Assist in Department & Group related projects.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    GBS Units, Technology and Country Counterparts 

Qualifications
•    Graduates/ Postgraduates - 10+ Years of banking (retail segment) industry experience in financial operations towards retail & wealth businesses & reconciliations

Role Specific Technical Competencies
•    Basic Knowledge of use of MS suite of applications word, excel, MS access and 
•    reconciliation applications like TLM.
•    Basic Awareness on Risk, Risk Management principles and its framework

•    Basic Knowledge of Change Management and Tools

•    Basic Awareness of Code of conduct and bank policies relating to that 

•    Good English communication skills – both written and oral

•    Ability to work with multiple teams across locations

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.