Job Summary

Strategy
•    Support teams in building a stronger relationship within team
•    Support in initiatives to innovate and digitize the processes 
•    To accelerate new generation of leaders (for Team Manager and above)
•    Participate actively in all initiatives to get more fit and flexible (FFG) in the way we work.
•    Focus on proving that we are here for good.

Business
•    Maintain a close working relationship with the Stakeholders to ensure that service issues are promptly escalated and acted upon
•    Initiating & implementing service quality initiatives
•    Uphold the values of the Group and company at all times.

Processes
•    Manage resolve orders received from Authorities
•    Follow the DOI to handle orders and fulfil regulatory requirements
•    Implement/roll-out Group and process DOI (for Team Manager and above)
•    Maintain and recommend appropriate processes/DOIs to align with relevant regulatory requirements.

People & Talent (for People Manager)
•    Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential.
•    Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
•    Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
•    Implement effective Training plan for the unit
•    Ensure the team is adequately resourced with competent staff who are sufficiently independent to perform duties objectively, to support sustainable business growth

Key Responsibilities

Risk Management
•    Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
•    Inform senior management about regulatory breaches (or where risk tolerances has been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased.
•    Apply relevant policies and processes to manage risks.

Governance (for People Manager)
•    Track significant issues arising from metrics, Assurance activities, Audit reviews and regulatory inspections, providing validation of issue closure where necessary.
•    Propose control improvements, enhancements, and simplifications where appropriate.
•    Support all control checks undertaken under the Operational Risk Framework (ORF).
•    Periodic reporting and timely escalation of significant risks and issues arising from Audit or Assurance activities.
•    Be accountable for identification and escalation of potential risks and issues to senior management through appropriate governance channels.
•    Prepare and cascade lessons learned from audit findings, assurance activities and specific investigations.
•    Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders

•    FCC, Legal and Tax

Other Responsibilities
Embed Here for good and Group’s brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

Qualifications

•    Education: Any Undergraduate Degree
•    Languages: English And Cantonese And/Or Mandarin 

Skills and Experience

•    Ability to work in Multiple SCB applications or TP systems to gather and use data
•    MICROSOFT OFFICE 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.