Job Summary

We are seeking a highly motivated and detail-oriented Specialist to join our Digital Assets Custody Operations team. The role is responsible for ensuring seamless day-to-day operations of digital asset custody services, including wallet creation, maintenance, transaction monitoring, reconciliations, client servicing, and support for new product initiatives.The Specialist will work closely with internal stakeholders, technology teams, and external partners to maintain the highest standards of operational control, regulatory compliance, and client experience. This position requires strong analytical skills, an understanding of blockchain and digital asset ecosystems, and the ability to thrive in a fast-paced, evolving environment.

Key Responsibilities

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role.
•    Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
•    Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.

Business
•    To supervise and control the day to day activities for MFA in accordance to established procedures.

•    To support the development and enhancement of the MFA processing systems to meet countries and business needs and more importantly in meeting the needs of the clients.

•    To implement quality initiatives and activities of the division in accordance to the Group’s Quality System.

•    To perform specific duties as instructed by the team management in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.

Processes
MFA Related Responsibilities:

•    Receiving and monitoring of instructions via s/SSTM and acting on the same with prioritization 
•    Monitor and process all the activities within the team as per the daily checklist / agreed with country and ensure constantly met the turnaround time as per agreed DOI / SLA.
•    To respond to the queries raised by the country, support services & internal teams in a timely & accurate manner.
•    To ensure necessary approval/ instructions are there in place for account creation / modification /closure of account / manual revenue reversal etc
•    To ensure Maintain / Update Standing Instruction tracker - Email recipient list / auto debit list / manual handlings list.
•    Daily monitoring of Audit confirmation and search of accounts
•    Daily monitoring GRU reports and give match advice - Receivable / Prepaid/ Suspense /Nostro a/c
•    Receipt of fees / manual monitoring of auto debits and apply in respective systems
•    Prepare outstanding bills fortnightly / as per DOI and share to CPC or respective heads.
•    Prepare & pass entries for Payment to spokes, 3rd Party agents & Reimbursement as per DOI
•    To ensure creation of all OPE Charges in system before month end
•    Ensure Variance analysis & Reconciliations are followed
•    Preparation and dispatch of various reports & invoices as per DOI / SLA
•    Amend / Revise Invoices/reports to clients as per investigation / instructions received from CPC / appropriate authorities and regenerate in syste

•    Timely EOD Confirmation to - CPC / Payments / Internal teams, ensure all pending activities are properly tracked and communicated to country.
•    Drive team - work, create back up for all process for smooth operation
•    Continuous improvement in productivity to the standards prescribed for the processes from time to time.
•    To develop good relationship between GBS and CPC
•    To ensure that DOIs, checklists, SLA, DAs, are properly & timely updated and shared with the team-members and ensure practicing the same
•    Comply with group policies and procedures, rules & regulations, code of conduct, C3, etc and Uphold the values of the group and company at all times
•    To enthusiastically participate in the quality initiatives of the organization and achieve expected results

Qualifications

•    Bachelor’s degree or equivalent
•    Min 3-5 years of relevant experience
•    Understanding of financial markets and instruments
•    Knowledge of custody services and securities processing
•    Familiarity with regulatory requirements and compliance standards.
•    Effective communication skills verbal and written.
•    Proficiency in Microsoft Tools

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.