Job Summary

To handle and manage specific duties as instructed by the team management, for Securities Services, in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set

Key Responsibilities

Strategy
•    To lead Trade Settlement and to achieve service quality by meeting exceeding and set service standards and achieving zero defect for the Bank customers 
•    To manage and ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).

Business
•    To manage and ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment
•    To achieve the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and processing hub centre and meeting productivity standards in terms of processing efficiency and accuracy of output.
•    To manage and ensure no complaints from customers related to poor and indifferent service attitude and discourtesy.

Processes
•    To manage the operations of Trade Settlement in ensuring consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
•    Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management.
•    To handle and manage non-routine assigned task within the set deadline.

Risk Management
•    To manage and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.   
•    To manage and ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates
•    Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc
•    To manage and ensure no transaction errors/operational losses through accurate processing or data input with effective control and risk management.

Governance 
•    To support the roll-out of appropriate quality management systems in the team and other initiatives by the Company/Group 
•    To perform Key Control Standards Assessment within department with nil overdue
•    To manage and ensure no major adverse findings from internal auditors or external auditors including quality audits.

Qualifications

•    Diploma/Degree holder in banking and financial sector
•    Min 5 years of relevant banking experience with securities industry
•    Exemplary problem-solving skills, able to identify problems and implement corrective processes
•    Strong leadership skills, able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line. 
•    Good communication skills verbal and written
•    Ability to multi-task and work under tight deadlines.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.