Job Summary

This role is to support MI-Revenue and Reward and Redemption Engine application. Responsibility is to keep application healthy which include follow:
•    System monitoring; eg: system health check, capacity monitoring
•    Check on business query, this could come from customer complaint or user
•    Conduct review on system documentation such as DR plan, capacity plan, etc.
•    Support project release. This includes review implementation plan, provide feedback or review from stability angle, hygiene factor and execute implementation plan as agreed.
•    Production break & fix
•    Performance tuning and improving supportability or sustainability of system
•    Comply to code of conduct and organizations policy.
•    Manage audit and risk related item for application supported.
•    Prepare and review documentations such as OLA, SLA, ASRM, DR Plan, etc.

Key Responsibilities

Strategy
This role is to support MI-Revenue and Reward and Redemption Engine application. Responsibility is to keep application healthy which include follow:
•    System monitoring; eg: system health check, capacity monitoring
•    Check on business query, this could come from customer complaint or user
•    Conduct review on system documentation such as DR plan, capacity plan, etc.
•    Support project release. This includes review implementation plan, provide feedback or review from stability angle, hygiene factor and execute implementation plan as agreed.
•    Production break & fix
•    Performance tuning and improving supportability or sustainability of system
•    Comply to code of conduct and organizations policy.
•    Manage audit and risk related item for application supported.
•    Prepare and review documentations such as OLA, SLA, ASRM, DR Plan, etc.

Processes
•    Adhere to incident, problem, change management process. Has to follow other process in the organization as well. 

People & Talent
•    Strong troubleshooting skill and able to work under pressure. 
•    Demonstrate good team spirit. We are a small team, has to work with each team member to achieve high performance.
•    Good communication skill requires. Need to collaborate with various team aside from own team member. Need to explain requirement clearly and what is expected out of the collaboration.
•    Job may require long working hour on certain occasion such as project release, DR Drill and major incident.

Risk Management
•    Comply with Risk & security management policy.

Governance
•    Ensure application stability. Review and put in improvement for application for better and easier supportability. Example capacity management and security control.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Credit Card product team

Our Ideal Candidates Should Have

Minimum of 10 years’ experience in production supports in a professional corporate environment.

•    At least Bachelor of Science in Computer Science/Information Technology & related fields

•    The ability to work across domains, partner and coordinate with multiple stakeholders and be able to manage and navigate through ambiguity and organizational complexity.

•    Proven experience in managing large-scale IT transformation initiatives.

•    Excellent communication, leadership, and stakeholder management skills.

•    Ability to manage a diverse and challenging stakeholder community.

•    An analytical thinker with strong problem-solving skills.

•    Strong ability to analyse and understand project / programme financials and other relevant data points to synthesize observations and/or recommendations for management attention.

•    Strong organisational skills including attention to detail and multitasking ability.

•    Strong sense of personal ownership and willingness to roll-up sleeves to drive success.

•    A mindset to continuously learn and develop themselves.

•    An understanding of Strategy covering key operating domains spa

•    Excellent prioritization, organizational and time management skills.

•    Demonstrate strong problem solving skills and analytical in problem resolution.

•    Team player, fast learner, self initiative and reliable.

•    IBM tools like CICS, COBOL, JCL, VSAM, and mainframe development related tools knowledge will be an added advantage

Skills and Experience

•           Java

•           Shell Scripting

•           Unix / Linux

•           RHEL / Apache / Tomcat

•           API

•           XML

•           ELK

•           ADO

•           Solace

•           SPLUNK

•           Windows services

•           Database management

•           IBM MQ Messaging

•           Container technology

•           Open-source technology          

•           Front-End Programming Languages and Frameworks

•           Back-End Programming Languages and Frameworks

•           Cybersecurity Skills

•           User Interface (UI) and User Experience (UX)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.