JOB SUMMARY

•    To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches.

RESPONSIBILITIES

Strategy
•    To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches.

Business
•    To generate business through cross selling banking products to customers transacting at counters. 
•    To ensure that the highest standard of service is provided to customers at all times. 
•    To maintain cordial relationship with existing and new customers.
•    To support BOSM to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition

Processes
•    To handle deposit/withdrawal transactions and provide other banking services at counters with required licence.
•    To handle a/c opening request and ensure comply with KYC and CDD policy with required licence.
•    To ensure that cash in the teller’s cash till is balanced to on-line cash book and all the customer transactions are correctly posted.
•    To post all general ledger entries and ensure the books of the branch are balanced.
•    To update customers record to computer system and assist in general filing of bank record at branch.

Remark: 
存款開戶資格：分行作業室本行正式員工並具備工作經驗六個月以上並通過 BSO 提供考題測驗達 80 分以上。
外匯：經辦人員須有三個月以上相關外匯業務經歷。
信託開戶資格：具信託業務證照，且須於公會登錄，並在行內證照系統上完成登錄且持續有效之人員。

Risk Management
•    To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Governance
•    Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    To bring to the attention of the Branch Operation & Service Manager any problems encountered together with any recommended solutions.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

Internal Contacts                    
•    All branch sales and service staff 
•    All frontline business stakeholders
•    All WRB departments stakeholders (Strategy Branch Operations & System etc.), and
•    Other support functions (IT / Audit / Finance / HR etc.)

External Contacts                    
•    WRB customers

Qualifications
•    Licenses     信託業務人員
•    以下為Optional：內稽內控、衍商/結構型、外匯
•    Certifications     存款開戶：分行作業室本行正式員工並具備工作經 驗六個月以上並通過 BSO 提供考題測驗達 80 分以上。
•    外匯：經辦人員須有三個月以上相關外匯業務經歷。
•    信託開戶資格：具信託業務證照，且須於公會登錄，並在行內證照系統上完成登錄且持續有效之人員。
•    Languages     Fluently read, write, listening and speaking in Mandarin

Role Specific Technical Competencies
•    Anti-money Laundering Policies and Procedures 
•    Customer Interaction
•    Understanding Customer Needs
•    Customer Support Policies, Standards and Procedures

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.