Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The UX Research team is part of Stripe’s Design team and works across many types of brand and product initiatives at Stripe to more effectively and efficiently deliver products and experiences that fulfill user needs. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences. 

In addition to conducting primary research, we also enable other Stripes (engineers, product managers, designers, marketers, sales, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and define how we put users first when conducting research.

What you’ll do

As a UX Researcher, you will be dedicated to the Risk team and collaborate directly with product, engineering, analytics, marketing, and design teams. The Risk team focuses on building trust in the internet economy by keeping our users’ businesses and Stripe safe from financial and reputational losses and helping them grow. This is a great opportunity for a mixed methods researcher who is interested in building and applying their craft to help build solutions that will help more people to get started and run their businesses successfully. This is a full-time role based in Toronto, Canada.

Responsibilities

• Lead critical research efforts that deepen our understanding of the user experience and drive product strategy
• Work in a highly collaborative fashion as a strategic partner to product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
• Prioritize research needs and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
• Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
• Partner closely with other researchers to build out Stripe’s research practice and infrastructure
• Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Has 5+ years relevant mixed methods research experience working on digital experiences and specialize in generating actionable insights that drive impact
• Can conduct complex research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies 
• Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics
• Can lead, design, execute, and communicate impactful research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps
• Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and the rest of Stripe

Preferred qualifications

• Has relevant experience working on onboarding and/or risk and in the compliance space
• Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation
• Demonstrate autonomy and resilience on a fast-paced team