Supervisor, Customer Order Management at Cardinal Health in Bonifacio Global City-Taguig, Philippines

About Cardinal Health

Cardinal Health is a global leader in healthcare services, powering the success of pharmacies, hospitals, and healthcare providers worldwide. With a presence in over 40 countries, we deliver essential products, logistics solutions, and innovative technologies that improve patient outcomes and streamline operations. Our OptiFreight division specializes in freight management, billing, and customer order fulfillment, ensuring seamless supply chain efficiency. At Cardinal Health Philippines, we're expanding our high-performing teams in Bonifacio Global City-Taguig, offering dynamic roles in a vibrant, modern hub. Join a Fortune 500 company committed to diversity, inclusion, and making healthcare more accessible.

Role Overview

As Supervisor, Customer Order Management, you'll lead the OptiFreight billing services team in a fast-paced logistics and finance environment. This full-time leadership position focuses on freight charge allocation, invoice accuracy, and problem resolution to deliver exceptional customer value. Reporting to senior management, you'll drive operational excellence, empower your team, and collaborate across functions. Ideal for experienced leaders passionate about process improvement and customer satisfaction in the healthcare sector. Located in Bonifacio Global City-Taguig, this role offers the chance to shape billing operations for a global enterprise.

Key Responsibilities

Your impact will be immediate and measurable. Key responsibilities include:

• Leading Analysts positively through change initiatives, creating a culture of empowerment that supports business partners and customers.
• Owning process optimization efforts, implementing automation, and building top talent to serve customers effectively.
• Maintaining end-to-end visibility across the value stream for proactive management.
• Driving high performance through root cause problem-solving and continuous process improvements.
• Holding Analysts accountable with timely reviews of research results, providing constructive feedback and targeted training.
• Fostering cross-functional partnerships within OptiFreight and external to Cardinal Health for seamless operations.

Daily Leadership Expectations

Coordinate and supervise daily activities of operations staff, develop policies for goal achievement, ensure guideline compliance, and resolve issues with peers, suppliers, and senior management. Your decisions directly influence work unit success and customer satisfaction.

Qualifications & Requirements

We seek proven leaders ready to excel:

• Bachelor’s degree in a related field or equivalent professional experience.
• Customer-facing leadership experience required.
• 4+ years of leadership experience preferred.
• Operational Excellence (OpEx) exposure highly desired.
• Background in Financial and/or Logistics functions preferred.
• Excellent verbal and written communication skills.

Candidates without college degrees, back-to-work professionals, people with disabilities, and Veterans are strongly encouraged to apply. Demonstrated knowledge of financial processes, logistics systems, internal controls, and service level objectives is essential.

Benefits & Perks

Cardinal Health offers competitive compensation estimated at PHP 65,000 - 95,000 monthly, plus:

• Comprehensive health and wellness benefits tailored for Philippines employees.
• Professional development programs and leadership training.
• Inclusive culture celebrating diverse backgrounds, thoughts, and experiences.
• Modern workspace in Bonifacio Global City-Taguig with collaborative environment.
• Flexible opportunities supporting work-life balance.
• Global exposure in healthcare logistics with growth potential.

Career Growth

This supervisory role is a launchpad for advancement at Cardinal Health. Gain expertise in OptiFreight operations, advance to senior leadership in supply chain management, or pivot into broader finance and logistics functions. Our commitment to talent development includes OpEx training, mentorship, and cross-functional projects. High performers often progress to regional or global roles, leveraging Cardinal Health's expansive network.

Why Join Us

Be part of a company that values authenticity and innovation. Cardinal Health's inclusive policies ensure equal opportunity regardless of race, religion, disability, gender, veteran status, or other protected categories. In the Philippines, thrive in a strategic location with access to top amenities in Bonifacio Global City. Contribute to life-saving healthcare logistics while building a rewarding career in a supportive, high-impact team.

Role FAQs

Q: What experience is most valued?
A: Leadership in customer-facing roles, plus finance/logistics background and OpEx knowledge.

Q: Is a degree required?
A: Bachelor’s preferred, but equivalent experience qualifies; non-degree candidates encouraged.

Q: What's the team structure?
A: Supervise a team of Analysts handling billing services for OptiFreight.

Q: How does this role impact customers?
A: Ensures accurate freight billing, quick resolutions, and optimal service levels.

Q: What’s the work environment like?
A: Collaborative, fast-paced, with emphasis on empowerment and continuous improvement.

Ready to lead at Cardinal Health? Apply now for Supervisor, Customer Order Management in Bonifacio Global City-Taguig.